AFSA Webinar | The Future of Auto Finance Payments: Trends, Challenges, and What Lenders Can Do to Get Ahead
Thursday, February 19 at 2:00 p.m. ET
Auto finance is changing fast—driven by shifting borrower expectations, economic pressure and increased scrutiny from regulators. Delinquencies are climbing, margins are tightening and servicing models are struggling to keep up with the realities of today’s payment environment.
In this webinar, industry leaders and partners will explore trends reshaping auto finance in 2026 and what lenders can do now to prepare for what’s ahead. From evolving consumer behavior to payment workflows, we’ll unpack the forces making payments and collections more complex—and discuss how modernizing the payment experience can help lenders reduce friction, lower servicing costs and improve on-time payments.
You’ll walk away with insights on:
- The economic, behavioral and regulatory trends making collections and payments more challenging for your team and your customers
- How leading auto lenders are improving the payment experience through self service, flexible payment options and streamlined back-office processes
- Practical strategies to reduce exceptions, call center volume and operational strain while improving borrower engagement and payment performance
A better payment experience isn’t just about meeting borrower expectations—it’s a strategic lever for building a more efficient, adaptable and resilient servicing operation in a rapidly changing market.
Presented by
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