AFSA’s State Government Affairs team has closely monitored the New York City Department of Consumer and Worker Protection (DCWP) since the agency began pursuing an ambitious expansion of the city’s debt collection rules. Under the Mamdani administration, DCWP has intensified its consumer-protection efforts. On October 1, DCWP and the NYC Commission on Human Rights issued […]

The latest edition of the Federal Reserve’s triennial Survey of Consumer Finances provides a detailed look at the financial position of American households in 2025. The results suggest that household balance sheets remained resilient in aggregate despite elevated interest rates. Nonetheless, signs of growing stress are visible beneath the surface. The overall household financial picture […]

October 8, 2026 at 2:00 p.m. ET Asset finance organizations are under mounting pressure to grow portfolios, protect margins, and deliver better customer experiences, yet most remain constrained by fragmented systems, manual processes, and legacy technology. According to new industry research, over 70% of organizations are still primarily legacy or only partially modernized, while more […]

“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact AFSA Membership. Perfect Security Is a Myth: 3 Actions to Build AI Resilience By: David Ralstin, Allied Solutions As Cybersecurity Awareness Month approaches, the focus […]

AFSA’s State Government Affairs team has closely monitored the Colorado Attorney General’s rulemaking process for Automated Decision-Making Technology (ADMT) law (CO SB 26 -189). The AG’s website previously announced that a revised proposed rulemaking draft would be released by September 23 but removed that date from its website on September 23. The website now states […]

Recent data from the American Bankers Association (ABA) and Cox Automotive’s Dealertrack Credit Availability Index suggest that consumer credit conditions remain largely resilient, even as lenders continue to exercise caution in the face of multiple challenges. The ABA’s Consumer Credit Index rose to 42.5, its second consecutive quarterly increase. Nonetheless, the index, drawn from input […]

October 22, 2026 at 2:00 p.m. ET A Decision Framework for Consumer Lenders This webinar gives consumer lenders a practical decision framework for comparing building an internal customer portal vs. using an external vendor with a purpose-built platform. It evaluates both options against customer expectations, implementation requirements, operating responsibilities, risk, and the three- to five-year […]

A new Wall Street Journal survey of 1,500 registered voters finds Americans across party lines embracing policy proposals long considered outside the political mainstream. One finding should be of particular interest for AFSA members and their customers: Nearly four in five voters support capping credit card interest rates at 10 percent. That may be an […]

A recent Bloomberg article examined nearly three million subprime auto loans packaged into securities between 2021 and 2023, tracing how some lenders handle borrowers who fall behind. It is detailed, but missing important perspective. Let’s start with what the piece gets right. More American households are straining to keep up, and delinquencies among the most […]

October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]