October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]

“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact AFSA Membership. With the 2026 auto finance market defined less by any single disruption than by the continued reshaping of the industry in response to […]

October 8, 2026 at 2:00 p.m. ET Asset finance organizations are under mounting pressure to grow portfolios, protect margins, and deliver better customer experiences, yet most remain constrained by fragmented systems, manual processes, and legacy technology. According to new industry research, over 70% of organizations are still primarily legacy or only partially modernized, while more […]

Voter sentiment tells one story. Your customer’s monthly financial activity tells another. This panel, drawing on AFSA’s Consumer Credit Conditions (C3) Index and the latest and most pertinent data from Synchrony and FICO, shows how consumer finance customers are dealing with a challenging economic environment, and what those patterns signal for the year ahead. Our […]

When you sit down at The Breakers, the 2026 midterm elections will be one week away. Micah Roberts of Public Opinion Strategies and Jeff Horwitt of Hart Research will have just closed their latest polling cycle, and they will show you what the data says before it reaches the headlines. Roberts polls for Republicans. Horwitt […]

October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]

The American Financial Services Association (AFSA) thanks the Senate Banking Committee for advancing the nomination of Brian Johnson to serve as Director of the Consumer Financial Protection Bureau and urges the full Senate to confirm him without delay. Mr. Johnson knows the Bureau and the consumer credit marketplace. As Deputy Director of the CFPB, he […]

Rep. Glenn Grothman (R-WI) has again introduced legislation to apply the Military Lending Act’s 36 percent rate cap to consumer credit nationwide. Given that it’s an election year and consumer prices and uncertainty about the economy are front and center, it’s not a surprise that an elected official would play the populist card.  What is […]

AFSA’s State Government Affairs team and the Card Coalition submitted a joint comment letter to the New York State Department of Financial Services urging revisions to its proposed Buy-Now-Pay-Later (BNPL) rule. The letter supports DFS’s consumer protection goals but warns that the proposal, as drafted, could sweep in traditional credit products, duplicate existing regulatory requirements, and […]

The Federal Reserve raised its short-term interest rate target by 25 basis points at the conclusion of its September 15-16 meeting. This marked the first increase since 2023 and brought the federal funds target range to between 3.75 and 4 percent. All 12 FOMC members voted in favor of the hike. Fed Chairman Kevin Warsh […]