Recent data from the American Bankers Association (ABA) and Cox Automotive’s Dealertrack Credit Availability Index suggest that consumer credit conditions remain largely resilient, even as lenders continue to exercise caution in the face of multiple challenges. The ABA’s Consumer Credit Index rose to 42.5, its second consecutive quarterly increase. Nonetheless, the index, drawn from input […]

October 22, 2026 at 2:00 p.m. ET A Decision Framework for Consumer Lenders This webinar gives consumer lenders a practical decision framework for comparing building an internal customer portal vs. using an external vendor with a purpose-built platform. It evaluates both options against customer expectations, implementation requirements, operating responsibilities, risk, and the three- to five-year […]

A new Wall Street Journal survey of 1,500 registered voters finds Americans across party lines embracing policy proposals long considered outside the political mainstream. One finding should be of particular interest for AFSA members and their customers: Nearly four in five voters support capping credit card interest rates at 10 percent. That may be an […]

A recent Bloomberg article examined nearly three million subprime auto loans packaged into securities between 2021 and 2023, tracing how some lenders handle borrowers who fall behind. It is detailed, but missing important perspective. Let’s start with what the piece gets right. More American households are straining to keep up, and delinquencies among the most […]

October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]

“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact AFSA Membership. With the 2026 auto finance market defined less by any single disruption than by the continued reshaping of the industry in response to […]

October 8, 2026 at 2:00 p.m. ET Asset finance organizations are under mounting pressure to grow portfolios, protect margins, and deliver better customer experiences, yet most remain constrained by fragmented systems, manual processes, and legacy technology. According to new industry research, over 70% of organizations are still primarily legacy or only partially modernized, while more […]

Voter sentiment tells one story. Your customer’s monthly financial activity tells another. This panel, drawing on AFSA’s Consumer Credit Conditions (C3) Index and the latest and most pertinent data from Synchrony and FICO, shows how consumer finance customers are dealing with a challenging economic environment, and what those patterns signal for the year ahead. Our […]

When you sit down at The Breakers, the 2026 midterm elections will be one week away. Micah Roberts of Public Opinion Strategies and Jeff Horwitt of Hart Research will have just closed their latest polling cycle, and they will show you what the data says before it reaches the headlines. Roberts polls for Republicans. Horwitt […]

October 1, 2026 at 2:00 p.m. ET Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should […]