September 17, 2026 at 2:00 p.m. ET
GAP and loan overpayment refunds have become one of auto finance’s most scrutinized processes—and the responsibility has shifted. What was once handled by dealers now falls to lenders, putting refund accuracy, timing, and documentation directly in the spotlight for regulators and customers alike.
In this session, leading corporate payouts platform Onbe and compliance operations expert Blue Elk Advisors team up to break down what a modern, audit-ready refund process actually requires, why speed and documentation are just as critical as the refund itself, and how lenders of any size can turn a compliance requirement into a stronger customer experience.
Speakers:
Carrie Creed, Sales Executive Senior Director, Onbe
Mike Chalmers, Co-Founder, Managing Partner, Blue Elk Advisors
Rachael Benson, Co-Founder, Managing Partner, Blue Elk Advisors
REGISTER HERE
Presented by
September 17, 2026 at 2:00 p.m. ET
GAP and loan overpayment refunds have become one of auto finance’s most scrutinized processes—and the responsibility has shifted. What was once handled by dealers now falls to lenders, putting refund accuracy,… Read the rest
AFSA has compiled and sent member comments to the House Financial Services Committee, which solicited feedback on its draft legislation, the CFPB Reform Act of 2026. While there have been recent, positive changes at the Consumer Financial… Read the rest
On one of our latest episodes of the AFSA Extra Credit Podcast, Celia Winslow, President and CEO of AFSA sits down with the oldest and youngest generation of the family business at 1st Franklin Financial. While both go by Ben Cheek, one is a recent… Read the rest
Last week, AFSA’s SGA team attended the American Association of Residential Mortgage Regulators (AARMR) Conference in Bellevue, Washington.
The team participates in this conference each year to track emerging mortgage policy and regulatory… Read the rest
August 20, 2026 at 2:00 p.m. ET
Consumer lenders closely monitor the cost of accepting payments, often focusing on transaction fees and processor invoices. But what if those costs represent only a small fraction of what it actually takes to… Read the rest
For some time now, AFSA has made a simple point about the Consumer Financial Protection Bureau’s public complaint database. A complaint is a claim, not a finding. When the Bureau publishes an unverified narrative, it presents one side… Read the rest
On its face, Thursday’s inflation report was good news. Wholesale prices were flat from June to July (economists expected a 0.2 percent increase), and the year-over-year rise in the Producer Price Index slowed to 4.7 percent, down … Read the rest
The Loan Is Booked. The Profit Isn’t.
Servicing Is Eating Originations: What Lenders Are Missing After the Loan Is Booked
August 13, 2026 at 2:00 p.m. ET
Auto lending has traditionally focused on winning at origination, but the next competitive… Read the rest
A recent Washington Examiner op-ed calls AFSA “a strident voice opposing greater consumer choice in debt relief” and suggests our motives are suspect because our members are lenders. We’ll take the compliment on “strident.”… Read the rest
August 20, 2026 at 2:00 p.m. ET
Consumer lenders closely monitor the cost of accepting payments, often focusing on transaction fees and processor invoices. But what if those costs represent only a small fraction of what it actually takes to… Read the rest
