Voter sentiment tells one story. Your customer’s monthly financial activity tells another. This panel, drawing on AFSA’s Consumer Credit Conditions (C3) Index and the latest and most pertinent data from Synchrony and FICO, shows how consumer finance customers are dealing with a challenging economic environment, and what those patterns signal for the year ahead. Our panel of industry leaders will sort it all out, so you leave with a clearer read on 2027 than any single headline or earnings call can give you.
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The State of Our Customer: What the Data Actually Shows
Sep 23, 2026
Voter sentiment tells one story. Your customer’s monthly financial activity tells another. This panel, drawing on AFSA’s Consumer Credit Conditions (C3) Index and the latest and most pertinent data from Synchrony and FICO, shows how consumer… Read the rest
Reading the Room: Inside the Voters’ Minds on the Economy and the Midterms
Sep 22, 2026
When you sit down at The Breakers, the 2026 midterm elections will be one week away. Micah Roberts of Public Opinion Strategies and Jeff Horwitt of Hart Research will have just closed their latest polling cycle, and they will show you what the… Read the rest
AFSA Webinar | The Agentic Trap: When AI Helps the Payment Experience—and When It Gets in the Way
Sep 22, 2026
October 1, 2026 at 2:00 p.m. ET
Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem… Read the rest
CFPB Nom Moves On
Sep 17, 2026
The American Financial Services Association (AFSA) thanks the Senate Banking Committee for advancing the nomination of Brian Johnson to serve as Director of the Consumer Financial Protection Bureau and urges the full Senate to confirm … Read the rest
Rate Cap Still Being Proposed. Still Unhelpful to Consumers
Sep 17, 2026
Rep. Glenn Grothman (R-WI) has again introduced legislation to apply the Military Lending Act’s 36 percent rate cap to consumer credit nationwide. Given that it’s an election year and consumer prices and uncertainty about the economy are
AFSA’s BNPL Comment Letter
Sep 17, 2026
AFSA’s State Government Affairs team and the Card Coalition submitted a joint comment letter to the New York State Department of Financial Services urging revisions to its proposed Buy-Now-Pay-Later (BNPL) rule. The letter supports DFS’s… Read the rest
“Higher for Longer” is Back
Sep 17, 2026
The Federal Reserve raised its short-term interest rate target by 25 basis points at the conclusion of its September 15-16 meeting. This marked the first increase since 2023 and brought the federal funds target range to between 3.75 and 4 percent.… Read the rest
AFSA Supports CFPB Reform Bills
Sep 15, 2026
Ahead of this week’s House Financial Services Committee markup, AFSA sent a letter to Chairman French Hill (R-AR) and Ranking Member Maxine Waters (D-CA) expressing support for passage of several bills under consideration, including legislation… Read the rest
🚨THIS THURSDAY | AFSA Webinar | Beyond the Check: Modernizing Auto Refunds for Compliance, Cost and Customer Experience
Sep 15, 2026
September 17, 2026 at 2:00 p.m. ET
GAP and loan overpayment refunds have become one of auto finance’s most scrutinized processes—and the responsibility has shifted. What was once handled by dealers now falls to lenders, putting refund accuracy,… Read the rest
SGA’s Letter on Colorado Automated Decision-Making Technology Act
Sep 10, 2026
AFSA’s State Government Affairs team submitted a comment letter to the Colorado Department of Law, Office of the Attorney General, in response to the SB 26-189 proposed rules implementing the Colorado Automated Decision-Making Technology… Read the rest