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News From Our Members | New PayNearMe Research Reveals Growing Importance of Customer Experience in Loan Repayment

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In PayNearMe’s new study “Consumer Trends Driving the Future of Loan Payments,” we reveal that challenges in the loan repayment process and poor payment experiences jeopardize customer loyalty and retention for lenders.

You can read more on PayNearMe’s website.

 

News From Our Members | New PayNearMe Research Reveals Growing Importance of Customer Experience in Loan Repayment
May 01, 2024

In PayNearMe’s new study “Consumer Trends Driving the Future of Loan Payments,” we reveal that challenges in the loan repayment process and poor payment experiences jeopardize customer loyalty and retention for lenders.… Read the rest

Featured Business Partner | Flagstar Bank
May 01, 2024

The featured Business Partner for the month of May is Flagstar Bank.

Flagstar Bank is a leading regional bank headquartered in NY with over $100 billion in assets and a robust Corporate Banking Division. Within Corporate Banking, we focus … Read the rest

AFSA Touts Consumer Privacy Rights
Apr 25, 2024

Last week, AFSA’s State Government Affairs team sent a joint comment letter to the California Senate Judiciary Committee regarding Senate Bill 1076 and consumer privacy rights in the state.

In the letter, AFSA expresses support for SB 1076… Read the rest

High Court Happenings
Apr 25, 2024

The Supreme Court is expected to rule in the next month or two on CFPB v. CFSA, the case challenging the CFPB’s independent funding mechanism through the Federal Reserve. AFSA submitted an amicus brief in support of CFSA. As we wait for the ruling,… Read the rest

“THERE’S NO WAY WE’RE GETTING OUT OF HERE ALIVE.”
Apr 24, 2024

As a US Army Green Beret, I’ve said those words more times than I care to remember. That’s because we tend to have a bad habit of getting surrounded by the enemy on purpose. You see, Green Berets parachute in below the noise and then we offset away… Read the rest

Business Partner Webinar | Enhancing the Borrower Experience: The Demand for Easy Bill Payment Method
Apr 23, 2024

Borrower engagement is crucial for maintaining healthy financial relationships and ensuring timely bill payments. But what exactly is borrower engagement? It’s the level of involvement and interaction between borrowers and lenders… Read the rest

AFSA’s Letter to CA on Vehicle Repossessions
Apr 18, 2024

AFSA’s State Government Affairs team released a joint comment letter earlier this week to California’s Assembly Judiciary Committee in regards to Assembly Bill 2228 and vehicle repossessions. The letter emphasizes that the bill’s proposed… Read the rest

Letter on CA Small Business Debt Collection
Apr 18, 2024

AFSA’s State Government Affairs team recently sent a joint comment letter to the California State Senate regarding Senate Bill 1286 and small business debt collection in the state.

In the letter AFSA expresses concern with SB 1286’s inclusion… Read the rest

Overview: AFSA’s C3 Index
Apr 18, 2024

This report presents the results of a first-of-its kind survey of leading providers of mortgages, vehicle financing, personal installment loans, credit cards, and other consumer products. Participants provide their views on several … Read the rest

New AFSA Survey: Lenders Saw Weak Q1 2024, But Improvement Expected
Apr 18, 2024

Results from AFSA’s new Consumer Credit Conditions Index (C3) reflect the challenges faced by lenders and borrowers in today’s volatile economic and regulatory climate.

This view from lenders is the result of a first-of-its kind survey … Read the rest

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