On March 2, AFSA submitted comments on an information request from the CFPB regarding its Consumer Response Intake Form. The CFPB routinely requests for comments on this information request, and AFSA takes the opportunity to share our observations on the consumer complaint portal.
In February 2026, the CFPB made some important changes to the consumer complaint portal in an effort to reduce the volume of credit reporting disputes submitted to the CFPB. Under the Fair Credit Reporting Act (FCRA), disputes about credit reporting are to be submitted to the furnisher of credit reporting information, or to the consumer reporting agency. In past years, there has been an exponential increase in credit reporting disputes being submitted to the CFPB complaint portal. As this is not the proper procedure under the FCRA, credit disputes sent to the CFPB clog up the processes of lenders and consumer reporting agencies who are required under the FCRA to investigate the disputes within given timeframes.
With the new changes to the CFPB complaint portal, consumers who have a credit dispute are urged to file that in the legally mandated manner and allow time for regular processing before proceeding with a CFPB complaint.
AFSA is grateful for this refinement to the CFPB complaint portal. We will continue to pursue ways of reducing the number of duplicative and redundant credit disputes in the system so that lenders can prioritize resolving legitimate disputes.
AFSA Submits Comment on CFPB Complaint Database Issues
Mar 05, 2026
On March 2, AFSA submitted comments on an information request from the CFPB regarding its Consumer Response Intake Form. The CFPB routinely requests for comments on this information request, and AFSA takes the opportunity to share our observations… Read the rest
AFSA to Congress: Close Debt Settlement Loopholes
Mar 04, 2026
AFSA Webinar | Trust, but Verify: Why Title & Lien Validation is the Missing Link in Lender Fraud Prevention
Mar 04, 2026
BUSINESS PARTNER WEBINAR
TRUST, BUT VERIFY: WHY TITLE & LIEN VALIDATION IS THE MISSING LINK IN LENDER FRAUD PREVENTION
APRIL 9, 2026 AT 2:00 P.M. ET
Lenders today verify income, identity, employment, and even driver’s licenses — yet the… Read the rest
Credit Where Credit Is Due: Celebrating Women in Consumer Finance
Mar 03, 2026
March is Women’s History Month, when we celebrate the women who’ve shaped our industry, as well as our communities and our country.
- Abigail Adams is credited with being the first woman investor. In addition to making
The Financial Fraud Congress Cannot Afford to Miss
Feb 27, 2026
AFSA applauds the House Financial Services Committee for holding a hearing on Thursday, March 5, titled “Fighting Fraud on the Front Lines: Challenges and Opportunities for Financial Institutions.” This hearing is an opportunity for financial… Read the rest
Perspective on Auto Loan Performance
Feb 25, 2026
With concern about vehicle loan delinquencies and repossessions at a high level in some corners of Capitol Hill, the latest edition of the Federal Reserve Bank of New York’s Household Debt and Credit Report sheds some new light on the state … Read the rest
AFSA Backs Rate Cap Boost
Feb 19, 2026
Last week, AFSA’s State Government Affairs team submitted a comment letter in support for WV SB 702.
SB 702 is an important step toward modernizing West Virginia’s consumer credit laws by replacing an outdated tiered rate structure… Read the rest
Another Rate Cap Bill
Feb 19, 2026
U.S. Sens. Sheldon Whitehouse (D-RI), Elizabeth Warren (D-MA), Jack Reed (D-RI), and Jeff Merkeley (D-OR) introduced legislationthat would grant states the ability to limit consumer loan interest rates. The Empowering States’ … Read the rest
AFSA Engaged on Vehicle Finance Interest Tax Deduction
Feb 19, 2026
AFSA continues to work on issues relating to the implementation of the 2025 vehicle finance interest tax deduction. The deduction was part of the 2025 reconciliation package, and was designed to “deliver on presidential priorities to provide… Read the rest
The CFPB’s Exorbitant Price Tag
Feb 19, 2026
Needlessly burdensome and even antagonistic regulation is often cited as a source of inefficiency, driving up costs for the consumer finance industry and ultimately for consumers.
A new report from the Council of Economic Advisors (CEA)… Read the rest