AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

Most Important Lesson
The most important lesson I’ve learned throughout my career is the value of resilience and adaptability. The financial services industry is fast-paced and ever-evolving, which means challenges and setbacks are inevitable. Embracing change and learning from failures, rather than fearing them, has not only helped me navigate through tough times but also propelled my career forward. This mindset of resilience and adaptability has been crucial in my leadership role at ACI Worldwide and during my time as Chair of the American Financial Services Association Board. It taught me that success isn’t just about achieving your goals but about how you adapt and grow along the journey.
Advice to Younger Self
If I could have a conversation with my younger self, I would emphasize the importance of patience, networking, and continuous learning. Building a meaningful career is a marathon, not a sprint. It’s vital to take the time to explore diverse opportunities, learn from different roles, and build a wide-ranging network of colleagues and mentors. I would also stress the importance of staying curious and continuously developing both professional and personal skills. The landscape of financial services changes rapidly, and staying ahead means being a lifelong learner. Lastly, I’d remind my younger self to always advocate for her values and vision, as these are the true north that will guide her through the complexities of any career path.
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

Most Important Lesson
The most important lesson I’ve learned throughout my career is the value of resilience and adaptability.… Read the rest
A new survey from the New York Federal Reserve indicates that U.S. consumers are growing increasingly pessimistic about their ability to access most forms of credit. You can read the Fed survey here. While the Fed survey focuses on insecurity… Read the rest
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
Understanding it is ok to make a mistake. It’s how you respond that matters. And… Read the rest
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

I’ve spent the last 25 years leading the people organization across retail, supply chain, hospitality and most recently… Read the rest
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
Learn to accept feedback constructively and use it to further your personal development.… Read the rest
On March 13, AFSA’s Senior Vice President, Danielle Arlowe, testified before the District of Columbia’s committee in opposition to DC B25-0609.
Why it matters: This bill would opt-out the state from the Depository Institutions Deregulation… Read the rest
Last week, AFSA’s State Government Affairs team sent a comment letter to the West Virginia Senate regarding WV HB 4381 on credit reporting opt-ins.
In the letter, AFSA focuses on HB 4381’s mandate that consumers explicitly opt in for each disclosure… Read the rest
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
I am so grateful for my mother helping me lay the foundation for a strong work ethic.… Read the rest
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
As a Human Resources professional, the biggest lesson I learned was to learn all … Read the rest