AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
My most important lesson – make the hard decisions faster. Time will not help and will likely only increase the pain. This applies to decisions made for a big project, and also for people/team based decisions. If things are not working out, give one second chance and then move quickly if it’s not remedied. I could have saved myself and the other person a lot had I moved faster in the past.
And, a related lesson, trust your gut. This is also helps you get to things quicker if you rely on your gut reaction. Of course, we do our research and make well reasoned decisions that we articulate to clients, but there are times where your gut will lead you and you need to listen.
Was there a mentor who provided great insight in your early career?
I’ve had the benefit of working with several brilliant lawyers that taught me to stand up for myself, to say what I am thinking and to know that I have the right to be at the table. One leader I had early in my in-house career taught me to think like a business person with a law degree instead of just thinking like a lawyer. Finally, I learned from others with intellectual curiosity that I should always ask the question and dig deeper, and I should silence that part of me that worries it’s a dumb question.
What do you wish the you of today could have told the younger you about building a career?
First, that it goes by in the blink of an eye, so grab every opportunity that comes your way to learn and expand your area of expertise. Also, I wish I would have discovered earlier that law in financial services can be fun! There were times I held onto roles for stability, when I should have left to find that company and team that promotes trust, partnership and knows how to make it fun and interesting at the same time!
AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
My most important lesson –… Read the rest
AFSA’s March State Government Affairs white paper takes an in-depth look at interchange fees, the costs associated with processing electronic payments, and their effect on financial institutions and consumers. It explores ongoing… Read the rest
Lenders face significant losses from delayed vehicle recoveries, rising costs, and compliance risks.
Join our webinar to discover how MVR seamlessly integrates Impound Alerts, Vehicle Appraisals, and Recovery Services into a single,… Read the rest
AFSA, together with the U.S. Chamber of Commerce and the Alliance for Automotive Innovation (“Trades”), provided comments to the American Arbitration Association’s proposed amendments to its Consumer Arbitration Rules and Employment… Read the rest
AFSA is pleased to learn that the CFPB has dropped the ill-conceived suit it brought against Heights Finance and its affiliates (“Heights”). This suit was initiated by the CFPB under the leadership of former director Chopra with much fanfare… Read the rest

“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact Dan … Read the rest
AFSA’s State Government Affairs team sent a veto letter to Virginia Governor Glenn Youngkin regarding Senate Bill 1252, which would impose a 12% rate cap on consumer credit. AFSA urged the governor to veto SB 1252 to protect responsible… Read the rest
This morning, the Senate Banking Committee is holding a nomination hearing. Amongst others, the hearing is for the director designee of the Consumer Financial Protection Bureau, Jonathan McKernan. Mr. McKernan, who previously served… Read the rest
Lenders face significant losses from delayed vehicle recoveries, rising costs, and compliance risks.
Join our webinar to discover how MVR seamlessly integrates Impound Alerts, Vehicle Appraisals, and Recovery Services into a single,… Read the rest