Join us Thursday, June 5th at 2:00 p.m. EST
Auto finance portals are failing to meet customer expectations— according to a recent study, only 2% of industry websites and mobile apps provide a truly valuable digital experience. When portals don’t function as engaging self-service platforms, customers struggle to complete simple tasks like making payments or accessing payoff quotes. This leads to higher call volumes, increased operational costs, and payment delays—all of which could be avoided with a better digital experience.
By evolving from a static informational platform to a dynamic engagement hub, your customer portal becomes a central point for interaction, enabling frictionless self-service across web, mobile, and other digital channels. The right digital experience doesn’t just reduce call volume— it helps you get paid faster, lowers costs, and builds stronger customer relationships.
Join us to learn how auto lenders can fix common UX failures, bridge the digital gap, and transform their portals into powerful engagement hubs.
Attendees of this session will learn:
- What customers expect from an omni-channel experience and why most auto finance portals fall short.
- How to evaluate your customer portal and digital engagement strategy to identify gaps and opportunities for improvement.
- Best practices for enhancing customer portals to improve self-service, speed up payments, and reduce costs.
Speakers:
Lawrence Buckley, Senior Vice President, Business Development, DataOceans
Nolan Moran, Director, Sales & Partner Management, DataOceans
Presented by
This Thursday | AFSA Webinar | Using Effective Digital Engagement to Cut Call Volume, Increase Self-Service & Get Paid Faster
Jun 02, 2025
Join us Thursday, June 5th at 2:00 p.m. EST
Auto finance portals are failing to meet customer expectations— according to a recent study, only 2% of industry websites and mobile apps provide a truly valuable digital experience. When portals
AFSA Supports Reconciliation
May 30, 2025
Last week, AFSA, along with other associations, signed a letter supporting the reconciliation bill in the U.S. House. This legislation builds on the 2017 Tax Cuts and Jobs Act by extending and strengthening key provisions that fuel … Read the rest
AFSA Continues to Oppose Rate Caps
May 30, 2025
Last week, AFSA, along with other associations, signed a letter to U.S. Senate leadership opposing Amendment 2239 to S. 1582, which proposes an all-in annual percentage rate (APR) cap of 10% for credit cards. While this amendment claims … Read the rest
AFSA Webinar | Using Effective Digital Engagement to Cut Call Volume, Increase Self-Service & Get Paid Faster
May 27, 2025
Join us Thursday, June 5th at 2:00 p.m. EST
Auto finance portals are failing to meet customer expectations— according to a recent study, only 2% of industry websites and mobile apps provide a truly valuable digital experience. When portals
AFSA Expresses Concerns with Oregon’s Medical Debt Bill
May 27, 2025
AFSA’s State Government Affairs team submitted a comment letter to the Oregon House Committee on Behavioral Health and Health Care regarding SB 605, a bill that would significantly amend Oregon’s existing medical debt collection statutes.… Read the rest
Improved Q1 Business Conditions
May 23, 2025
AFSA Member Companies’ assessment of the current and prospective business environment remained positive on balance in the first quarter of 2025 according to the results of AFSA’s Q1 Consumer Credit Conditions Index Survey (C3 Survey). … Read the rest
Industry Expertise | The Future of Dealer Commercial Lending: Transforming Challenges into Growth
May 19, 2025
“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact Dan … Read the rest
Industry Expertise | Build vs. Buy: Making the Right Customer Portal Decision
May 19, 2025
“Industry Expertise” is sponsored content produced by AFSA’s Business Partners’ to provide thought leadership and best practices for AFSA member companies. For more information about this sponsored content opportunity, contact Dan … Read the rest
AFSA Concerns on ELT
May 16, 2025
AFSA’s State Government Affairs team submitted a comment letter to Service Oklahoma regarding the upcoming implementation of the state’s mandatory electronic lien and title (ELT) program, scheduled to begin July 1, 2025. AFSA and the … Read the rest
AFSA Testified on DIDMCA in RI
May 16, 2025
On April 24th AFSA Senior Vice President Danielle Arlowe testified in person before a Rhode Island committee hearing in opposition to H 6055. This bill would opt-out the state from the Depository Institutions Deregulation and Monetary… Read the rest