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Targeted survey reveals preferences of bill payers

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Join us on Tuesday, November 13 at 2 p.m. ET for “Speedpay® Pulse: Consumer Research Reveals Preference for Traditional Payment Options,” presented by Speedpay.

The Speedpay® Pulse, a quarterly consumer billing and payments trends and behaviors survey of 3,000 U.S. adults responsible for two or more household payments a month, revealed a surprising finding – consumers still prefer traditional payment options.

Despite billers offering new methods for making one-time payments (like mobile apps), the research demonstrated that consumers are not quite ready to make this adjustment and prefer paying through the biller's website, in person at a biller’s location, or through the mail by check.

So, what does this information mean for billers?

During this webinar, attendees will learn how these preferences impact adoption of different payment methods as well as the larger auto finance industry. Attendees will also gain an understanding of how they can educate consumers to feel more comfortable with newer payment methods without losing sight of consumer preferences.

REGISTER

Targeted survey reveals preferences of bill payers
Nov 08, 2018

Join us on Tuesday, November 13 at 2 p.m. ET for “Speedpay® Pulse: Consumer Research Reveals Preference for Traditional Payment Options,” presented by Speedpay.

The Speedpay® Pulse, a quarterly consumerRead the rest

Election analysis: AFSA examines the midterm results
Nov 07, 2018

The 2016 midterm elections are history and we now know that the House of Representatives will shift control to the Democrats, while the Senate will have a strengthened Republican majority.

Of particular interest to AFSA members, Tuesday’s… Read the rest

AFSA Comments on Accounting Standards
Nov 05, 2018

On Nov. 5, AFSA joined several financial institutions in a proposal to the Financial Accounting Standards Board (FASB) regarding Accounting Standards Update 2016-13, better known as CECL. CECL, or current expected credit loss, is a new … Read the rest

Resource Directory Featured Listing: GOLDpoint Systems
Nov 01, 2018

November’s featured Resource Directory listing is GOLDpoint Systems. GOLDPoint Systems offers one of the most complete Loan Management Software Systems in the Direct and Indirect market, covering the complete loan life cycle. … Read the rest

AFSA Webinar to Cover Digital Customer Engagement
Oct 30, 2018

Join us on Tuesday, November 6 at 2 p.m. ET as ACI Worldwide presents Text Talk: Customer Engagement & Payments Go Mobile.

Mobile devices have indisputably taken a central role in our lives, with consumers now happily paying for almost… Read the rest

AFSA Files Amicus in 9th Circuit Case
Oct 30, 2018

On Oct. 29, AFSA filed an amicus brief in support of Toyota Motor Credit Corp. in a case in front of the 9th Circuit. The matter originated in the bankruptcy court. The court is being asked to decide the enforceability of a lease assumption agreement… Read the rest

AFSA Announces New Board Leadership; Executive Staff Succession Plan
Oct 26, 2018

WASHINGTON–()–The American Financial Services Association (AFSA) today announced that its Board of Directors has elected a new chairman, chair-elect and vice chairman-treasurer for the next 12 months. Additionally,… Read the rest

AFSA Webinar to Cover Digital Customer Engagement
Oct 25, 2018

Join us on Tuesday, November 6 at 2 p.m. ET as ACI Worldwide presents Text Talk: Customer Engagement & Payments Go Mobile.

Mobile devices have indisputably taken a central role in our lives, with consumers now happily paying for almost… Read the rest

Four Consumer Credit Executives Recognized for Distinguished Service
Oct 23, 2018

Four consumer credit industry executives were honored with the 2018 American Financial Services Association (AFSA) Distinguished Service Award (DSA) during AFSA’s 102nd Annual Meeting this week in Marina del Rey, Calif.

The association’s… Read the rest

AFSA Submits TCPA Comment to FCC
Oct 22, 2018

AFSA and the Consumer Mortgage Coalition submitted comments to the Federal Communications Commission (FCC) on the Telephone Consumer Protection Act (TCPA). The FCC asked for comment on a recent 9th Circuit panel decision in Marks v. CrunchRead the rest

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