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The Customer Experience Journey: Is Your Company Keeping Up With The Times?

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Join RSM’s industry leaders for a The Customer Experience Journey: Is Your Company Keeping Up With The Times? on October 7, 2021 at 2:00 p.m. ET to learn about the opportunities for lenders to adapt to these changes through innovation and an improved customer experience.
Advancing technology, changing regulations and a necessary shift to online transactions due to the pandemic has resulted in profound changes in the specialty finance industry. Many lenders have struggled to keep up with the digital demands of consumers, but others have grown their bottom-line and fostered a larger, more satisfied customer base. Businesses that have prioritized digital transformation have improved their customer experience and capitalized on this significant disruption in the industry.

Speakers:
Morris Marshburn (moderator), Partner, National Leader Specialty Finance
Joe Kaczmarek, Partner, National Fintech Leader
Shannel Clubb, Principal, Management Consulting

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The Customer Experience Journey: Is Your Company Keeping Up With The Times?
Sep 24, 2021

Join RSM’s industry leaders for a The Customer Experience Journey: Is Your Company Keeping Up With The Times? on October 7, 2021 at 2:00 p.m. ET to learn about the opportunities for lenders to adapt to these changes through innovation and an
Read the rest

AFSA Comments on Proposed Rules from California DFPI
Sep 21, 2021

On September 17, AFSA submitted comments in response to proposed rules from the California Department of Financial Protection and Innovation (DFPI). The proposed rules set forth requirements for licensees to establish a process for receiving… Read the rest

AFSA, Joint Trades Comment on Tax Provisions in Reconciliation Package
Sep 17, 2021

Today, AFSA and about thirty other financial services trades sent a letter to the House Speaker Pelosi and Minority Leader McCarthy in advance of their consideration of a tax provision in the reconciliation package. The provision, which … Read the rest

Remarks from the FDIC You Can Bank On
Sep 16, 2021

AFSA is pleased to announce that Jelena McWilliams is confirmed as a featured speaker for AFSA’s Annual Meeting in Washington, D.C., from October 24 through October 27.

Ms. McWilliams was sworn in as the 21st Chairman of the FDIC on June 5, 2018.… Read the rest

Precision Decision: Using AI For Replicable 24/7 Lending
Sep 15, 2021

Consumers have been trained by the big tech companies to expect instant 24/7 everything, including loan approvals. AI-driven lending, by using more data and smarter math, delivers consistent and fast credit decisions even when the human… Read the rest

Cannon Confirmed: Get Ready to Be Blown Away!
Sep 14, 2021

AFSA is proud to confirm Carl M. Cannon, the dean of Washington political journalists, as a keynote speaker at its Annual Meeting in Washington, D.C.  Cannon will share his almost 40 years of political insights and experiences with AFSA attendees,… Read the rest

Highlighting the Role of Credit Reporting for Consumers
Sep 10, 2021

The credit report is one of the most important pieces of financial information available to consumers nationwide. It is the key to unlocking more lending options for a new home or car and even enhanced rental opportunities. The beauty of the… Read the rest

September White Paper is Out!
Sep 09, 2021

AFSA’s State Government Affairs September White Paper covers municipal debt collection laws. In addition to state and federal laws governing debt collection, at least five municipalities have gone beyond the federal and state restrictions… Read the rest

September’s Featured Business Partner is DataScan
Sep 08, 2021

September’s Featured Business Partner is DataScan. We asked them a few questions about the value of AFSA membership and some of the opportunities or challenges they face in 2021. Learn more at onedatascan.com.

What are your financialRead the rest

AFSA’s Flippin’ Great News
Sep 08, 2021

 

AFSA is pleased to announce that Olympic Gold Medalist and 3-Time Olympian Dominique Dawes is confirmed as a featured speaker for AFSA’s Annual Meeting in Washington, D.C., from October 24 through October 27.

Affectionately known… Read the rest

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