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Women’s History Month | Robyn Jordan

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AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

I’ve spent the last 25 years leading the people organization across retail, supply chain, hospitality and most recently financial services (which has been the best so far)!

What has been the most important lesson?
Early in my career I was asked by a leader to broaden my scope and take on operations.  As a human resources professional, this was a big stretch for me!  Supporting operations has always been my passion, however being asked to lead it was a bit scary and I questioned if I had the skill and ability to be put in that role.  I quickly learned that if you are passionate about people and the business you can do just about anything with the right support.  Don’t be afraid to take on a new experience, even if you aren’t the expert.  There are smart people all around you and if you lean in, show humility and ask questions, people will help you.  Most important lesson – you don’t have to be the smartest person, however you should surround yourself with them – and then listen when they share thoughts and ideas.

Was there a mentor who provided great insight in your early career?
Yes!  I was very fortunate early in my career to have great mentors who believed in me, even when I didn’t believe in myself.  She was a very successful real estate executive (which at the time there were very few in the industry) and I was in my first corporate human resources role at the same large real estate firm.   She was a positive role model and quickly helped me learn the industry through dedicated time and patience and showed me the importance of building a strong network (goes back to the important lesson – find the people who know the answers and learn from them).  She was the first strong female leader I had exposure to in my career and she shared insight I still believe in today – she said, to be respected and build trusted advisors you have to say what you mean, mean what you say and own it when it comes back your way.

What do you wish the you of today could have told the younger you about building a career?
I would say – don’t stress!  It is about the journey and not the destination.  Each stop you take along the way has a purpose and a reason, capture what that is and embrace and learn from it!  You won’t always get it right, however you will learn something from each decision…..so don’t be afraid to make them – take the risk when you can, it can be worth the reward!

Women’s History Month | Robyn Jordan
Mar 18, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

I’ve spent the last 25 years leading the people organization across retail, supply chain, hospitality and most recentlyRead the rest

Women’s History Month | Anne Kline
Mar 15, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
Learn to accept feedback constructively and use it to further your personal development.… Read the rest

AFSA Testified on DIDMCA Opt-Out
Mar 15, 2024

On March 13, AFSA’s Senior Vice President, Danielle Arlowe, testified before the District of Columbia’s committee in opposition to DC B25-0609.

Why it matters: This bill would opt-out the state from the Depository Institutions Deregulation… Read the rest

AFSA’s Credit Reporting Opt-In Letter
Mar 15, 2024

Last week, AFSA’s State Government Affairs team sent a comment letter to the West Virginia Senate regarding WV HB 4381 on credit reporting opt-ins.

In the letter, AFSA focuses on HB 4381’s mandate that consumers explicitly opt in for each disclosure… Read the rest

What is “Risk to Consumer”?
Mar 15, 2024

Earlier this month, the CFPB responded to a bipartisan Congressional letter seeking the Bureau’s definition of the term “risk to consumer” for certain nonbank entities in the Bureau’s Supervisory Authority. While… Read the rest

Women’s History Month | Marguerite Watanabe
Mar 14, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
I am so grateful for my mother helping me lay the foundation for a strong work ethic.… Read the rest

Women’s History Month | Valerie Tolhurst
Mar 14, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson?
As a Human Resources professional, the biggest lesson I learned was to learn all … Read the rest

Women’s History Month | Meg Michiels
Mar 13, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

I sincerely appreciate AFSA Women’s Leadership Council celebrating International Women’s Day (IWD) and Women’s History… Read the rest

PayNearMe Introduces Smart Switch™ to Enable Card Processing Redundancy for Lenders
Mar 12, 2024

Every minute of downtime lenders experience is expensive—leading to missed payments, high customer service costs and reputational risks. By connecting lenders to multiple merchant processors through a single platform integration,… Read the rest

Women’s History Month | Ronda Cepeda
Mar 12, 2024

AFSA is celebrating Women’s History Month by featuring outstanding female leaders in the consumer credit industry.

What has been the most important lesson? 
Embracing my uniqueness. As a woman, it’s essential to recognize and celebrate… Read the rest

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