Join us on May 20th at 1:00 p.m. ET for Navigating Media and Consumer Engagement as We Emerge From the Pandemic. The program will be presented by Leigh Fatzinger, Founder and CEO at Turbine Labs, AFSA's partner developing AFSA Daily Connect and other media intelligence.
Navigating the Covid-19 pandemic and creating some sense of “normal” has been much more challenging than we imagined. In the span of just a few months, the entire world has had to adjust to a new way of life along with a new way of thinking about that life. Media and consumer conversations have created so much “noise” and conflicting messaging that it can be difficult to determine fact from misinformation. In this webinar we’ll discuss:
- How to use technology to appropriately react – and not overreact – to media narratives that impact consumers of financial services companies.
- How to support front-line employees and customer service teams with information that provides actionable guidance rather than impersonal scripts.
- How to monitor overarching developments at local, state, and federal levels to ensure providing service that builds lasting relationships as the pandemic subsides.
REGISTER
Join us on May 20th at 1:00 p.m. ET for Navigating Media and Consumer Engagement as We Emerge From the Pandemic. The program will be presented by Leigh Fatzinger, Founder and CEO at Turbine Labs, AFSA's partner developing AFSA Daily… Read the rest
Jonathan Root, Senior Vice President at Harley-Davidson Financial Services, will take the American Financial Services Association Board of Directors and Vehicle Finance Board seats currently occupied by Larry Hund, who has accepted … Read the rest
The American Financial Services Association submitted an amicus brief on April 27 to the U.S. District Court of Maine. The case was brought by the Consumer Data Industry Association (CDIA) against Maine Attorney General Aaron Frey and Superintendent… Read the rest
We asked AFSA Vice President of Compliance Education Philip Bohi for his thoughts on compliance issues and his thoughts as we begin planning for a return to more normal business operations.
Q: In the last several weeks you’ve had calls… Read the rest
AFSA has become aware of several scam companies and individuals posing as AFSA staff members offering a variety of different professional contact lists. Many of the most recent messages offer discounted lists because of the need to cancel/postpone… Read the rest
President Trump today signed into law an additional $484 billion in coronavirus relief, $310 billion of which replenishes the Small Business Administration (SBA) Paycheck Protection Program (PPP). Senate Small Business Committee Chairman,… Read the rest
This week, the American Financial Services Association submitted a letter to the FCC requesting immediate action regarding a petition that AFSA and other trade associations submitted last month.
In the petition the trades ask for an expedited… Read the rest
AFSA’s State Government Affairs (SGA) team yesterday submitted a comment letter regarding Massachusetts HD 5014, which would enact emergency financial protections and forbearance for consumers and small business during the COVID-19… Read the rest
This is part two of our AFSA Extra Credit Podcast series covering the COVID-19 pandemic.In this conversation, we’re speaking with David Anthony and Sadia Mirza, also with Troutman, on the overall impact of the virus, including debt… Read the rest
The news cycle continues to turn and with it comes more information about the coronavirus. Consumer finance companies, like ordinary Americans, are drinking from the firehose, trying to sift through what they need to know now to continue … Read the rest
