The featured Business Partner for June is Allied Solutions/Securian Financial Group. We asked them a few questions about their business and what they're seeing in the economy. Learn more at alliedsolutions.net.

What is the most important issue facing your company right now?

COVID-19 continues to be the most important issue facing our company and our clients as the industry begins to rebound and look ahead to new needs and challenges. We partner with finance companies in the auto and consumer finance space to provide risk and recovery solutions so our clients can best serve their consumers. With our consultative approach and commitment to the market, we offer our clients a comprehensive product suite of claims, insurance, lending, marketing, and risk management services.

While this pandemic has affected everyone’s ‘regular’ day to day business operations, our priority has remained focused on the health, safety, and well-being of our employees and clients. We have continued to serve our customers and clients and are looking forward to best prepare for an anticipated uptick in service activity. As we all continue to navigate this difficult time, we stand ready to serve our lenders and their consumers. Allied Solution’s and Securian’s partnership allows us to meet this pandemic from a position of financial strength and support for our clients.

What are some key trends your company is tracking?

Our dedicated resources regularly analyze and monitor state and regulatory issues and updates to the insurance and lending laws impacting our finance company clients — and the solutions we provide. With our consultative approach and ongoing support, we have been able to provide our clients with continued guidance and education on topics directly impacting their business and the customers they serve throughout the pandemic. These changes have impacted coverage and cancellations, billing leniency, and repossession, to name a few.

Perhaps most importantly, we’re tracking challenges across the industry and what solutions businesses need now and will need in the future as the economy begins to recuperate. We are striving to provide solutions that solve problems by anticipating key trends across the industry and what that means for a post-COVID world. These ideas include a shift to digital solutions, new products, and improved processes.

Why did your company join AFSA?

Allied Solutions and Securian Financial know first-hand the power of partnership; we partner together to provide relevant, compliant solutions. AFSA provides us the opportunity to demonstrate the value of partnership to the finance company marketplace and join forces with other subject matter experts and advocates in support of our clients and customers. The ability to become members on a variety of committees, working groups, and advisory boards allow us to stay informed on industry challenges, concerns, and successes, so in turn, we can continue to provide a high level of service to meet client needs.

How has being an AFSA Premier Partner benefited your company?

Since 2011, our 9 years as an AFSA Premier Partner has provided opportunities for Allied and Securian to network, stay informed on industry trend and topics, and connect with other providers and clients in the consumer credit industry. AFSA is our resource for industry news, regulatory challenges affecting our clients, and insight regarding policies and regulatory guidance set by legislators and other government agencies.