AFSA Webinar | The Agentic Trap: When AI Helps the Payment Experience—and When It Gets in the Way
October 1, 2026 at 2:00 p.m. ET
Agentic AI dominates every customer service conversation right now. However, technology is only as valuable as the problems it solves. In this session, we’ll explore why treating every payment experience problem as one that AI can solve is a costly mistake, and demo what a balanced solution should look like. You’ll learn how to use AI-enabled payment technology to increase agent productivity, reduce call volume and improve customer satisfaction.
Speakers:
Lissa Andrews, Senior Director, Product Marketing, PayNearMe
Steve Kramer, Vice President, Product, PayNearMe
Presented by
September 22nd, 2026
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