AFSA Webinar | Beyond the Check: Modernizing Auto Refunds for Compliance, Cost and Customer Experience
September 17, 2026 at 2:00 p.m. ET
GAP and loan overpayment refunds have become one of auto finance’s most scrutinized processes—and the responsibility has shifted. What was once handled by dealers now falls to lenders, putting refund accuracy, timing, and documentation directly in the spotlight for regulators and customers alike.
In this session, leading corporate payouts platform Onbe and compliance operations expert Blue Elk Advisors team up to break down what a modern, audit-ready refund process actually requires, why speed and documentation are just as critical as the refund itself, and how lenders of any size can turn a compliance requirement into a stronger customer experience.
Speakers:
Carrie Creed, Sales Executive Senior Director, Onbe
Mike Chalmers, Co-Founder, Managing Partner, Blue Elk Advisors
Rachael Benson, Co-Founder, Managing Partner, Blue Elk Advisors
Presented by
September 1st, 2026
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