The Future of the Direct-to-Consumer Model w/ Brian Chance, Katie Johar & Eva Kellershof
The AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and timely conversations on the consumer credit industry.
First up? Brian Chance and Katie Johar of EY and Eva Kellershof of NETSOL take a deep dive on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model and what it could mean for business, a seamless customer experience and how the model can (and crucially, might not) deliver.
Eva discuss the important role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective. And, because it seems like they’re involved with everything, our panel touches on AI and EVs.
Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com.
Guests
Bryan Chance, Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY
Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY
Eva Kellershof, VP Sales North America and Europe, NETSOL
Host
Dan Bucherer, Senior Director, Member Services & Engagement, AFSA
January 29th, 2025
