American Financial Services Association - Webinar Resource Center
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American Financial Services Association

Webinar Resource Center

Webinar Resource Center

Webinar Resource Center

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AFSA hosts a variety of webinars throughout the year to educate members on some of the most pressing issues that face the financial services industry. Webinar registration, as well as post-program recordings and handouts, are available to AFSA members only unless otherwise noted.

AFSA’s Business Partner Webinar series allows industry experts to share timely, educational topics directly with AFSA members. The webinars are designed to provide information that will allow AFSA members to more effectively design, develop and implement strategies for their company’s success. If you are a Business Partner and interested in participating, review the Business Partner Webinar Flyer for more information. To apply or for questions, contact AFSA Membership.

Upcoming Webinars

All webinars will be held at 2:00p.m. EST

Autonomous Auto Lending with AI & IDP
June 13, 2024 at 2:00 p.m. EST

The auto lending industry is undergoing a significant transformation as automated decisioning and lending become a reality. This webinar will explore how artificial intelligence (AI) and intelligent document processing (IDP) can be used to increase your funding team’s efficiency using a Funder Co-Pilot to streamline and speed up the process, and why the time to start implementing is now.

  • How AI and IDP Co-Pilot can be  used to improve  lending decisions and Analyst efficiency.
  • How IDP can  be used to reduce fraud, and increase compliance.
  • The future of auto lending  using AI technology.

Presenters: Zviki Ben-Ishay, CEO & Yotam Haarosh, Director, Consumer Lending



How Personalized Payment Experiences Drive Customer Loyalty
June 20, 2024 at 2:00 p.m. EST

In today’s competitive lending environment, demand for convenience and personalization in loan repayments is at an all-time high. As consumer expectations evolve, lenders have a prime opportunity to improve their payments strategy to gain a competitive edge

Join PayNearMe’s Anne Hay, EVP, CMO and Dawn Fretwell, Director of Sales, to learn how better payment experiences are essential to driving customer satisfaction. The PayNearMe team will dive into the results from their latest research report, Consumer Trends Driving the Future of Loan Payments, to reveal how enabling more personalized payment options can drive loyalty while lowering operating costs.

Presenters: Anne Hay, EVP, CMO & Dawn Fretwell, Director, Sales



A Case Study Approach to Driving Automation and Efficiency Across the Vehicle Finance Lifecycle
June 27, 2024 at 2:00 p.m. EST

In this webinar, see case study examples of how auto lenders are automating more approvals, increasing take rates and offering consumers more choices using optimization. Our Origination and Optimization experts will discuss how to gain more efficiency across the vehicle finance lifecycle.

Real-world results will include how to:

• Increase loan application automation by 50%,

• Maximize your profitability and volume, within your current risk parameters by using optimization.

• Achieve the best possible balance between capacity and effectiveness using optimization to drive better origination and collection decisions,

• Increase payment arrangements by 40% while reducing operating costs by using omni-channel communications to engage with consumers in their preferred channels.

Learn how to:

• Automate and approve more loans using the latest advanced analytics, optimization and digital decisioning techniques,

• Raise take-up rates using optimization to deliver multiple financing options to consumers,

• Use simulation to improve the effectiveness of your origination and collection strategies.


Andrew Chow, Automotive Practice Leader, Kevin Poole, Sr. Principal Consultant, Originations, & Michael Testa, Partner, Optimization Analytical Solutions



September 12th – Netsol Tech

September 26th – DataOceans

October 3rd – PayNearMe

November 7th – Earnix


2024 Webinar Recordings



Enhancing the Borrower Experience: The Demand for Easy Bill Payment Methods
May 2, 2024

Borrower engagement is crucial for maintaining healthy financial relationships and ensuring timely bill payments. But what exactly is borrower engagement? It’s the level of involvement and interaction between borrowers and lenders throughout the loan lifecycle. When it comes to bill payment, engaged borrowers are more likely to stay on top of their obligations, reducing the risk of defaults and late payments.

Learn strategies businesses can use to effectively engage borrowers and make bill pay a seamless, convenient experience.

Presenter: James Price, Vice President, Sales


Unlocking the Benefits of AI-Powered Pricing Analytics in Consumer and Auto Lending
April 18, 2024

Many banks and auto finance companies turn to AI-powered pricing analytics and digital decisioning to support their long-term growth strategies. Loan profitability uplift, fast time to market, more accurate forecasting, and improved productivity are game changers for lenders big and small.

However, governance and compliance, at times, become the aftermath of an AI pricing analytics solution implementation, compounding internal dependencies, worsening system silos and creating undue regulatory exposure.

Earnix – the leader in AI-powered pricing analytics across consumer and auto finance – invites you to join a virtual discussion on the use of AI in consumer lending with a regulatory compliance mindset.

We will discuss:

Achieving price optimization and profitability uplift in the light of fair lending practices
“Black Box” AI vs explainable AI
Transparency in AI-based pricing and credit decisioning for audit and compliance
Incorporating fair analysis in model development and deployment processes

Presenters: Will Ely, Solutions Architect and Noga Aloni, Director of Product, Banking and Underwriting



April 11th – NIST


2023 Webinar Recordings

The Future of Automotive Finance
December 7, 2023

Please join FICO and Steve Greenfield, CEO and Founder of Automotive Ventures, for a thought-provoking webinar on the “Future of Automotive Finance”. This webinar will be of interest to Auto Finance professionals working to hyper-personalize the automotive experience, with an eye towards the next generation of vehicle finance solutions.

Topics include:

  • Market trends around a more digitized sales and lending process
  • Risk assessment of the greatest opportunities and threats facing the Automotive industry
  • Leveraging consumer and vehicle data to dramatically improve the customer experience
  • Financing considerations for OTA updates and other subscription models
  • How optimization helps deliver more personalized financing options

Please don’t miss this opportunity to hear where the industry is headed with more hyper-personalized automotive experiences.

Andrew Chow, Automotive Leader, FICO
Matt Stanley, VP Decision Sciences, FICO
Steve Greenfield, CEO and Founder, Automotive Ventures


How to Retain Market Share Amid Declining Auto Originations
October 19, 2023

U.S. auto originations are largely trending down – 9.4% YoY decline – according to the TransUnion Q2 Credit Industry Insights Report. The rejection rate for auto loans rose to 14.2% in June 2023 from 9.1% in February of this year according to Federal Reserve.

The problem is being fueled by multiple market developments including vehicle affordability decline, increasing cost of funds, and lenders being cautious amid one of the most aggressive Fed rate hiking cycles.

Doing business with a smaller pool of customers amid rising interest rates puts a spotlight on risk assessment, competitive pricing strategies, profitability, and market share. Do auto lenders need to make strategic and/or technological shifts to adjust to the unpredictable market conditions or simply wait it out?

If you, like many other auto lenders find yourself in this predicament, this webinar is for you. Experts from Earnix – a global leader in pricing analytics and digital decisioning – will share keys to success and answer questions like:

• Is it possible to grow (or stabilize) originations amid rising cost of funds?
• How can lenders retain market share in a highly competitive market?
• Is it feasible to grow loan profitability while maintaining volume?
• What is the best way to manage declining customer loan affordability without exposing yourself to unnecessary risk?
• What tactical and tech stack shifts will offer quick wins?

Presenters: Will Ely, Solutions Architect and Sean Johnson, Customer Success Lead



Auto Finance Innovation: When to Build, When to Buy?
October 12, 2023

Continuous digitization is a must in today’s world. But with limited resources, time and budgets, it can be tough to know what path to take. Should you build an in-house solution or partner with a vendor who has already done the heavy lifting?

Our experts at Lightico have been in your shoes and have spent years developing our cutting-edge digital solution for consumer lenders. We understand the challenges you face and have put together a webinar that will provide you with all the information you need to make the right decision for your organization.

During this webinar, we’ll cover:
– The technical pillars required to establish a successful digital solution
– The organizational considerations of total cost of ownership
– The benefits of partnering with Lightico, including our unified platform and easy deployment across touchpoints
– Real-world examples of successful digital transformations from captives, direct and indirect lenders

Join us for an informative webinar that will help you navigate the complex decision of whether to build or buy a digital solution for your auto finance organization. Don’t miss out on this opportunity to gain the knowledge you need to make an informed decision about your auto finance organization’s digital future.

Presenter: Victor George, Account Executive, Lightico


Local SEO: The Missing Piece to Your Marketing Success
September 21, 2023 | 2:00 PM ET

Inflation rates and interest rates are high, but personal loans are a highly sought-after resource. 22.5 million Americans owe a collective $222 billion in personal loans. That’s more than double the $102 billion owed in 2016, showing the growing popularity of personal loans. Why are people getting these loans?  Studies show the primary reasons for getting a personal loan in 2023 include home improvements (6.6%) and funding major purchases (4.8%).

So, how can businesses dependent on local customers needing loans get that foot traffic into their front doors?  It starts with Local SEO.

During the presentation attendees will hear:

  • How companies in the financial space can improve online visibility for the services they provide
  • How to scale growth
  • How to get more customers in your business’ front door
  • Why online directories matter
  • How to utilize free online tools, like Google Business Profile and Apple Business Connect

And, will also learn more about:

  • Understanding consumer trends and buying behaviors
  • Keeping up with new and emerging marketing trends to attract new consumers
  • How to improve your marketing results with Local SEO

Presenter: Bambi Frazier, Sr. Manager of Local SEO and Content



Applications for AI & ML in Lending: Four Practical Use Cases
September 14, 2023

Much has been said about the implications of artificial intelligence and machine learning in the consumer finance industry, but big questions remain. When will we start to see AI at scale? What specific use cases can it solve for lenders? How will it integrate with existing customer experiences?

In this webinar, we’ll share PayNearMe’s thoughts on the application of AI and ML in lending.

Attendees should expect to learn:

  • Where this new technology can make the biggest impact in the near future
  • Practical applications and use cases based on interviews with industry experts
  • Business impacts and risks to consider

Presenters: Steve Murphy, Director of Marketing and Roger Portela, Senior Director of Product Development



Digital Engagement: The Power of Digital Communications
September 7, 2023

Explore the power of digital communications, with a focus on improving customer support and retention through mobile wallet integration and self-service capabilities. Witness a real-time demo that shows the optimal utilization of mobile wallets, coupled with expert guidance on implementing best practices. Gain insights on how to accelerate digital payments, have more on-time payments, and receive payments faster.

Presenters: Mark Nerios, SVP at Exeter Finance, Tom Donovan, Principal Solution Consultant at ACI Worldwide and John Savoia, Senior New Business Consultant at ACI Worldwide



The Secrets to Streamlining Your Originations Processes and Fund Loans Faster
June 22, 2022

In this webinar, you will gain insights into how to effectively streamline your originations processes to boost efficiency and accelerate time to funding. We’ll cover the latest technology solutions, best practices, and expert insights into optimizing your workflow. With real-life examples and interactive demonstrations, we’ll provide you with all the tools you need to supercharge your loan originations process.

Our team of auto finance professionals has extensive experience in the industry and has successfully optimized origination processes for leading lenders. We understand the complexities and nuances of the auto lending process, and our goal is to help you deliver an exceptional experience for your customers and dealers while keeping your operations efficient, compliant and cost-effective.

In this webinar you’ll discover how to:

  1. Fund loans faster
  2. Win the competition
  3. Increase your workforce efficiency
  4. Improve customer and dealer satisfaction

Speaker: Yotam Haroosh, Director of Consumer Lending



Voluntary Protection Products – Lender Best Practices to Address the Compliance Risk
April 27, 2023

Over the last several years, scrutiny placed on lenders in connection with the financing and servicing of voluntary protection products (add-ons) has increased tremendously. Recently, the industry has seen an increase in activity on the regulatory, litigation, and legislative front in connection with these products. The CFPB and other regulators have concluded that lenders must proactively process GAP waiver and CLAH refunds upon early termination of the finance agreement in all 50 states or risk a UDAAP finding. Moreover, many lenders are being required to lookback on loans that terminated early, and which included a GAP waiver or CLAH policy to determine whether a refund was processed on these products. Faced with the complex regulations governing these products at the state and federal level, lenders continue to evaluate how best to address the increased risk associated with the financing and servicing of these products.  Join our session to hear and discuss best practices to address the ever-changing and complex issues associated with the financing and servicing of voluntary protection products, and how best to prepare your company for its next regulatory exam.

Speakers: Stephen McDaniel, Co-Founder and CEO and Rick Hackett, former CFPB Assistant Director & F&I Sentinel Board Member



The Power of Pricing Optimization in a Tumultuous Auto Finance Landscape
April 13, 2023

Digitalization, inflation, increasing cost of funds, evolving consumer expectations have created uncertainty across the entire auto finance industry, urging the need for technological and strategic shifts.  Adding to these difficult times, an increase in delinquencies is starting to emerge.

Such a climate may give some auto lenders a reason to raise prices indefinitely or pause and regroup to avoid undue risk exposure, even at the expense of eroding market share and declining revenue.

The solution lays in finding “smart pricing” strategies and the right tools to support them.

Join the live webinar to learn how you can be smarter and faster with your pricing strategies while reducing overall portfolio risk and driving profitability. We will show you how to deploy price updates as often as 2-3 times per week and reduce the percentage of unprofitable loans in your portfolio.

Topics in the spotlight:

  • Maintaining balance between volume, profitability and competitiveness;
  • Fundamentals of intelligent dynamic pricing using AI-driven technology;
  • Pricing optimization and automation for competitive advantage;
  • Proactively assessing the effects of the market changes on your total portfolio;
  • Reacting to competitive changes quickly and intelligently.

Presenters: Will Ely, Solutions Architect and Michael Wright, Product Marketing Head


Digital Solutions Make Easier Payments Possible
March 30, 2023

Keeping up with evolving consumer payment preferences can seem like an impossible task. Integrating next-gen payment solutions can help you provide the payment experiences your customers expect, driving on-time payments and increasing satisfaction while improving your efficiencies and cash flow.

Speaker: Stacey Precour, Senior Sales Executive


How Economic Uncertainty is Impacting Consumer Bill Pay Behavior
March 16, 2023

The current economic climate has made it difficult for lenders to understand and predict consumer payment behaviors. In this webinar, we’ll dig into new research by the PayNearMe team that explores how factors like inflation and a potential recession have affected consumer bill pay behaviors. We’ll explore the financial impact of the economic downturn on U.S. consumers, see what measures they are taking to meet their financial obligations, and share insight on how lenders can optimize the bill payment experience to increase the likelihood of getting paid on-time and in full.

Speakers: Steve Murphy, Director of Marketing, PayNearMe


2022 Webinar Recordings

On Partnerships: The Fast Track to Innovation and Efficiency
December 8, 2022

What can or should vendors do as partners to deliver market-changing technology and innovations? Join long-time industry experts, Daniel Parry, Craig Stokum, and Scott Hendriks in a panel discussion, moderated by Susan Price, for a forward look at how partnerships can foster innovation and the importance of collaboration in helping meet lender needs.

Scott Hendriks, VP Product Strategy, defi SOLUTIONS
Susan Price, Director, Strategic Alliances, defi SOLUTIONS
Daniel Perry, Co-Founder & CEO, TruDecision
Craig Stokum, Sales Director, Auto, LexisNexis Risk Solutions



2023 Marketplace Outlook and Maintaining Business Resiliency
December 1, 2022

Instability, affordability, and new normal remain popular themes as we close out one year and head into the next. Join us as Cox Automotive thought leaders discuss how the auto retailing ride will appear to end in 2022 — and ways to gain traction and become more business resilient in 2023.

Cox Automotive Chief Economist Jonathan Smoke will share his comprehensive market analysis, and Sr. Lender Solutions Director Robert Christini will discuss digital strategies for Loan Service & Operations – a traditionally underserved area, where business resiliency can have a major impact on lender profitability.

Speakers: Jonathan Smoke, Chief Economist; Robert Christini, Senior Director Lender Solutions


Disrupting the Status Quo: Learn how AI and Machine Learning are creating unprecedented efficiencies in auto finance.
November 17, 2022

One of the biggest challenges holding back end-to-end digital financing for automotive loans is the data problem – how to digitally capture accurate customer data from loan paperwork and share it with banks for a fast, efficient decisioning and loan execution process.

In this Webinar we will discuss how artificial intelligence and machine learning can change this, resulting in a win-win scenario for buyers, sellers, and banks.

  • Discover how ecosystems can leap from cumbersome paper processes to digitally transformed, fully automated ways of doing business.
  • Find out why even when companies use “digital” processes, digital data quality can still be a persistent problem.
  • Learn what AI-enabled machine learning models can do to pull highly accurate, verified data directly from the actual paper and electronic loan documents, to enable straight-through processing of loan requests.

Don’t miss this opportunity to learn how you can create greater efficiencies in your lending processes.

Speaker: Kristen Girard, Associate Director of Technology Product Management.
Connect with her on LinkedIn


Best Practices in Automated Credit Dispute Handling
October 20, 2022

Industry wide, there has been a significant increase in credit disputes since 2020 while disputes teams have experienced difficulties in hiring and retaining staff to process them. This perfect storm has led data furnishers to seek a more automated disputes handling process. Our webinar will discuss best practices in automated disputes handling and what to look for in an automated disputes handling solution. In addition, we will discuss tools available from e-OSCAR which can assist with streamlining the tracking and processing of credit disputes.

Speakers: Badri Sridhar, Managing Director; David Holland, Senior Director; and David Vaughn, COO at e-Oscar




Risk-Based Pricing Strategies in Auto Finance: Why Change and Why Now
October 13, 2022

The auto finance market has seen rapid shifts in demand for both new and used vehicle financing in the past two years coupled with the funding costs increase to levels not seen in more than a decade. These changes are resulting in increased pressure for lenders to have a more granular and dynamic view of their loan pricing structure, risk, profitability, and loan portfolio composition.

In this presentation, we will discuss the reasons for auto lenders to adopt risk-based pricing powered by advanced analytics and the urgency driving this transition.

We will focus on:

  • The use of advanced analytics including data modeling to predict various sources of financial risk at time of offer
  • The implementation of dynamic pricing offers in a competitive way while controlling risk exposures and achieving business goals
  • Best practices for risk-based pricing deployments

After this presentation you will understand the advantages of risk-based pricing powered by advanced analytics and how to propose such strategy to your pricing committee.

Speakers: Be’eri Mart, Global Head of Banking and Giovanni Oppenheim, Director of Banking Solutions




How to Delight Your Dealer and Fund Indirect Loans Faster
October 6, 2022

Auto financial services companies are eager to fund deals faster and increase applications. Increasingly, technological capabilities exist to make that possible.

In this webinar, you’ll discover how to leverage Digital Completion technology to:

  • Fund your indirect loans in record time
  • How to boost application completion rates
  • Reach same-day funding (it’s more attainable than it seems!)

Speaker: Yotam Haroosh, Director of Consumer Lending





The CFPB Flexes its Muscle in the Fair Lending and Anti-Discrimination Space: Thoughts on How to Reduce Your Risk
August 17, 2022

On March 16, 2022 the CFPB substantially expanded its authority to police alleged discrimination by issuing a revised UDAAP exam manual. The new guidance states that both intentional and unintentional discriminatory acts or practices that might otherwise fall outside the scope of the Equal Credit Opportunity Act might be considered “unfair” under UDAAP. The Bureau has also targeted algorithms and “black box” underwriting models as sources of discrimination risk, and has recently stressed the importance of compliance among vendors and other third-parties. Taken together, the risk of regulatory scrutiny in the fair lending and anti-discrimination space has never been higher.

Join Bradley attorneys Andrew Narod and Christopher Friedman as they discuss the new fair lending landscape. In particular, Andrew and Chris will provide a broad update on recent developments, and will provide initial guidance about “best-practices” designed to reduce your risk of regulatory scrutiny.




The Electric Vehicle Market – Plugging Into Growth Opportunities
June 23, 2022

The US auto market has experienced seismic changes over the past two years, including increased demand for online shopping, financing and purchasing, and material growth in electric vehicle (EV) sales and EV production commitments. As the EV market in the US transitions from early adopters to a second wave of more mainstream consumers, we’ll go beyond the headlines to unpack how this market is evolving. In this session, TransUnion is partnering with leading automotive data and insights provider IHS Markit to better understand current and forecasted EV market share and underlying growth drivers. We’ll also explore EV brand loyalty and conquest data, and EV buyer credit characteristics, loan performance and distinct financing needs — all of which can impact lending strategies.

Presenter: Satyan Merchant, Senior Vice President and Automotive Business Lead, Transunion




Top of Wallet: Meeting Mobile Expectations
June 16, 2022

Nearly 40 percent of Millennials prefer to make their car payment through a mobile channel – almost double the rate from just one year ago,  according to the latest ACI Speedpay Pulse Study.    Plus, more than half of Millennials are using mobile wallets from Apple Pay and Google Pay to store other items, like digital tickets, boarding passes….and even car keys.     Are you meeting the mobile expectations of today’s consumers?   Join this session to learn more about how consumer finance companies of all sizes can take their mobile strategy to the next level – to drive customer satisfaction and engagement, reduce days outstanding, speed collections, and reduce costs.

Speaker: Tom Donovan, Principal Solution Consultant




Auto Finance Data Trends…and How One Lender is Ahead of the Game
June 9, 2022

We’ll take a look at the latest auto lending consumer survey data to see what consumers are experience and expecting from auto finance. We’ll be joined by an auto lender that has been ahead of the curve on digitalization – how that data compares to what they are seeing as well as the impact of improving customer experience.

Speakers: Eytan Morgenstern, Director of Media and Communications and Yotam Haroosh, Digital Auto Finance Specialist




Understanding the Newest Generation of Bill Payers
June 2, 2022

How do consumers ages 18-29 prefer to pay bills? What causes them to pay late? How does this differ from older generations?

In this webinar, PayNearMe will dive into the results of their latest research report, “What the Newest Generation Expects from Paying Bills”, exploring these questions and more. Get insights into this important market demographic, and learn what you can do to build payment experiences that appeal to younger consumers.

Speakers: Steve Murphy, Director of Marketing, PayNearMe



Vehicle Financing in the Era of the Digital Consumer
May 26, 2022

Cox Automotive is well known for its yearly Car Buyer Journey study. But it only told half the story, particularly for lenders. With 85% of new and 39% of used cars financed last year,* we dived further in our research to understand just how consumers ultimately chose their finance provider, rate and term.  


Join us for this informative session, where we delve into consumers’ buying/financing psyche, — and how lenders should be strategically thinking and positioning their organizations for the fundamental shift to fully eCommerce auto retailing.  


*2021 Experian data

Presenters: Angela Drake, Senior Industry Intelligence Manager; Andy Mayers, Lender Strategist and VP, F&I Lender Operations





Transcend the Traditional: The Future of Payments
April 28, 2022

The future of payments is here and there is no time to waste. Omni-channel bill pay options are necessary in today’s environment, but what’s next? Learn about emerging networks and the newest payment modalities, including cryptocurrency and the RTP network.

Presenters: Susan Perlmutter, Chief Revenue Officer; Christian Solomine, SVP Sales; Chris Arnette, SVP Product


Digital Retail Done The Right Way
February 24, 2022

This webinar will focus on customer centricity as the north star to leap-frog current lead generators, transforming the customer experience without neglecting stakeholder needs, using end-to-end transactional platforms that drive sales in-store and future proofing your business: a digital retail platform for the mobility ecosystem.