AFSA hosts a variety of webinars throughout the year to educate members on some of the most pressing issues that face the financial services industry. Webinar registration, as well as post-program recordings and handouts, are available to AFSA members only unless otherwise noted.
AFSA’s Business Partner Webinar series allows industry experts to share timely, educational topics directly with AFSA members. The webinars are designed to provide information that will allow AFSA members to more effectively design, develop and implement strategies for their company’s success. If you are a Business Partner and interested in participating, review the Business Partner Webinar Flyer for more information. To apply or for questions, contact Marcy Berger.
BUSINESS PARTNER WEBINAR
The Future of Bill Payments: Speedy, Smooth, and Safe: Test-Driving New and Future Consumer Billing, Payment, and Collection Models
March 4, 2021 | 2:00 p.m. ET
From luxury SUVs to sporty convertibles, consumers have wide-reaching choices and preferences when it comes to transportation. They also have a lot of choices, and differing preferences, when it comes to paying for their vehicles.
Join Darcy Locke of ACI Worldwide in this interactive session that will cover the latest consumer billing and payment trends, as well as updates on how speedy payments will become with new methods such as Real-Time Payments and Request to Pay. Darcy will describe how to deliver smooth, self-driven billing, payment, and collection experiences that integrate with your brand and your customer’s lifestyles. She’ll also advise attendees on new ways to ensure safe and secure payments, regardless of method.
BUSINESS PARTNER WEBINAR
Changing consumer behavior is stress testing all stakeholders’ business practices
March 18, 2021 | 2:00 p.m. ET
The automotive industry has faced its share of obstacles and uncertainty over the last 12 months, from the pandemic itself, the rush to implement digital retailing solutions and accommodating the consumer through new and redefined dealership best practices.
Illustrated through some recent consumer research Market Scan conducted, we will discuss how digital retailing is challenging all stake holders involved – manufacturers, retailers and especially lenders – to provide consumers a consistent experience across the journey, including information that can be used to transact online or in the showroom, which will require engagement and strategies executed much earlier in the process.
We will highlight the consumer pain points surrounding payment offer inconsistencies, including the impacts on affordability. Finally, we will discuss several critical best practices and how to work them into your lending strategies, from setting competitive market programs, navigating vehicle affordability, and overall portfolio management.
Join us for this educational session to help you set the right strategy and direction for the remainder of 2021 and beyond.
Presenter: Jennifer “Jenn” Reid, Vice President of Strategic Partnerships, Market Scan Information Systems.
2020 Webinar Recordings
BUSINESS PARTNER WEBINAR
The Impact of Address Confidentiality Programs on Extending and Servicing Credit
February 4, 2021 | 2:00 p.m. ET
Learn the where, what, and why of address confidentiality programs across the country—sometimes called “Safe at Home” laws. Designed to protect victims of stalking and domestic violence from true danger, these laws typically ban knowledge of home addresses. What does this mean for your credit program and what are the issues you need to start thinking about? Join two excellent speakers for an engaging conversation on the topic: Patty Covington from Hudson Cook and Marci Kawski from Husch Blackwell.
BUSINESS PARTNER WEBINAR
Essentials for Success in the New Economy: Gaining ROI on Digital Strategies
December 17 , 2020 | 2:00 p.m. ET
The shift to digital financial services has been happening for years, but COVID has been a reality check for firms to create a high-touch digital experience to stay competitive. Without clear line-of-sight into how the economy is changing and the inability to make long-term business decisions, firms need to rapidly adjust their digital strategies to align with the mobile-first behavioral shift while generating revenue. Join the webinar to learn the essentials for staying in the game as a digital-first player in the new economy by leveraging your customer relationships with digital programs that drive ROI.
Presenters: Cory Ayres, Vice President of Market Development, Experian Partner Solutions
Javier Rodriguez-Paiva, Expert Analytics Consultant, Experian Partner Solutions
BUSINESS PARTNER WEBINAR
Are you prepared for what is to come on voluntary product cancellations?
December 10 , 2020 | 2:00 p.m. ET
Think you know the regulations for vehicle service contracts, GAP waiver and credit life insurance cancellation refunds? Across all states you operate in? The CFPB and tightening oversight are making headlines, so don’t presume – get the facts. In this webinar:
• Automotive finance attorneys at Nisen & Elliott, will share their findings for 50 State reviews of motor vehicle service contract, GAP waiver and credit life insurance refunds.
• Cox Automotive lender solution experts on best practices to increase and accelerate recoveries of F&I product cancellation refunds
• And steps that lenders can take to strengthen their compliance programs relative
Presenters: John Elias, Senior Director of Lender Sales, Cox Automotive
Kenneth Rojc, Managing Partner, Nisen & Elliott, LLC’s Automotive Finance Group
Kelly Rice, Associate, Nisen & Elliott, LLC’s Automotive Finance Group
BUSINESS PARTNER WEBINAR
Auto Loan Accommodations: Insights from the Past, Applications for the Present
December 3 , 2020 | 2:00 p.m. ET
The COVID-19 pandemic significantly impacted consumers and businesses, and the auto industry is one of many that provided deferral and forbearance programs on existing loans. What will the pandemic’s long-term effects mean for the auto finance industry? Will the deferral and forbearance programs provide sufficient relief to consumers? We’ll take a deep dive into the impact of these programs and profile consumers to help lenders manage their existing portfolios and prepare for future originations.
Presenter: Richard Francisco, Vice President, Auto Market Development Strategy, TransUnion
BUSINESS PARTNER WEBINAR
The CFPB Debt Collection Rule: Compliance Considerations
November 17 , 2020 | 1:00 p.m. ET
The CFPB has issued its first of two anticipated final rules on debt collection. While the rule is based on the Fair Debt Collection Practices Act, its scope is limited to third-party debt collectors. Nevertheless, this rule has important effects on creditors. Creditors will be obliged to monitor the debt collectors they engage for compliance with this rule, although it is not applicable to creditors directly. Also, there are open questions about how the CFPB will use its UDAAP authority in the area of debt collection in the future. Please join our webinar for a discussion of this rule and the effects on the consumer finance industry.
Presenters: Hudson Cook (Chuck Dodge and Anastasia Caton)
Weltman, Weinberg & Reis (Sara Costanzo and David Head)
BUSINESS PARTNER WEBINAR
Navigating the Road to Recovery:
Proven Delinquency Risk Management Tools
October 29, 2020 | 2:00 p.m. ET
For auto finance companies, delinquency is a common challenge. Experts anticipate delinquency levels could rise to levels not seen since the Great Recession. How can your financial organization get ahead of the curve and prepare for the unexpected? Join our webinar to learn creative solutions you can employ to help manage risk and delinquency while assisting your customers in a COVID-19 world.
Adapting to Lending’s ‘New Normal’ with Speed and Agility
October 1, 2020 | 2:00 p.m. ET
Lenders are preparing for the next wave of fallout from the pandemic and associated market volatility. Many expect to face higher defaults and losses, but uncertainty remains on how exactly continued economic woes will affect lending business in the next year. Financial institutions are at risk of being too slow and taking too long to recover in adapting to the new normal.
Is it possible to adapt faster? Join us as we dive into how you can:
• Detect market and borrower trends earlier and assess how they affect your business faster
• Adjust credit models and policies more quickly and accurately to avoid overcorrections
• Automate key business logic and credit workflows to build more resilient lending practices
Join Jose Valentin, head of Corporate development at Zest AI, as he discusses how lenders can adapt to our new normal with speed and agility.
Where Fraud Is Headed in a
September 24, 2020 | 2:00 p.m. ET
What should you be aware of and be planning for as markets begin to shift, and we begin to emerge in a post-pandemic world? PointPredictive’s Frank McKenna, Chief Fraud Strategist, defi’s Charles Sutherland, Chief Strategy Officer, and Earl Johnson, Director of Product Strategy, tackle the top fraud and risk trends you should be gearing up for now to be ready for 2021 and beyond.
3 Strategies From Survive to Thrive: How to Come Out On Top Post-Covid
July 30, 2020 | 2:00 p.m. ET
According to leading consulting company, given the constantly shifting landscape and uncertainty ahead, companies can no longer return to a static plan, but what is needed is a dynamic one based upon the ability to quickly absorb information and rapidly incorporate lessons learned in the business. This webinar will review the current challenges consumer finance companies are encountering in marketing and offer three strategies to not just survive, but have your business thrive.
These imperatives will include:
- Establishing consumer trust through safeguards and messaging
- Mapping customer interactions and optimizing digital engagement
- Lending growth strategies in a post covid world
Presenters: David Funsten, VP, Financial Services Strategy, Sourcelink and Ruben Quinones, VP, Client Strategy, Path Interactive
The Aftermath of the COVID-19 Crises: Establishing Resilience with Your Risk Assessment Decisions
July 16, 2020 | 2:00 p.m. ET
The current global crises have made a significant impact on auto finance industry driving many auto lenders to rethink their risk assessment strategies. Approximately 26 million people are still unemployed in the United States, expecting to have an unsteady journey back to financial security. Numerous factors will define the speed and robustness of their recovery journey. In contrast, existing risk management tools are designed for scenarios addressing a more stable environment of economic exchange.
So, what do you do when you don’t have all the information you want, or the environment keeps changing? What is very clear today is the fact that auto lenders need to look at their customers with a second lens to assess whether they have been affected by COVID-19 economically and how that fact may have changed their borrowing and repayment behavior post the crises and what this means from the risk assessment perspective
Join FICO for this webinar to understand how to strengthen certainty in your Probability of Default predictions and strategic risk assessment actions.
You will understand how to:
- Use high frequency data to broaden the lens into consumer behavior
- Augment your risk assessment tools with non-traditional data capturing changing customer behaviors
- Enable refinement of your probability of default (PD%) assessment
- Establish risk score model resilience
Presenter: Lynda Woodward, Senior Director, FICO
Preventing Identity Fraud and Verifying Income and Employment in an Increasingly Digital World
June 30, 2020 | 1:00 p.m. ET
With most dealers going digital and offering off-lot deliveries, it is more important than ever to ensure a consumer’s identity and income and employment are verified. In this session, Marguerite Watanabe, President, Connections Insights, Ken Kertz, VP, Transportation –FICO, and Craig Sims, VP, Product Leader –Equifax Automotive Services will discuss what they have been hearing in the auto industry, along with the benefits of utilizing identity and fraud solutions and income and employment verifications that could help lenders prepare for new customer acquisition and portfolio management.
Class Action Threats Facing the Consumer Finance Industry in the Age of COVID
June 25, 2020 | 2:00 p.m. ET
Please join California-based class action defense litigators Anna McLean, Jay Ramsey, Alex Moreno, and Abby Meyer of Sheppard Mullin Richter & Hampton LLP for a webinar discussion of recent trends in consumer class action filings against financial institutions arising from the COVID-19 pandemic. The Sheppard Mullin team will also explore potential future class action threats that financial institutions may face in the aftermath of the pandemic. They will conclude with thoughts regarding defenses to class action liability, including how to maximize the chances of enforcing consumer arbitration clauses and class action waivers under California law.
Presenters: Anna McLean, Jay Ramsey, Alex Moreno, and Abby Meyer of Sheppard Mullin Richter & Hampton LLP
Auto Lending Economic Outlook & Optimization/Risk Mitigation Strategies for the Way Forward
June 18, 2020 | 2:00 p.m. ET
Cox Automotive Chief Economist Jonathan Smoke returns to keep lenders apprised of market conditions and financial predictions — particularly with off-lease inventory expected to surge and used retail to draw its own pandemic curve. Joining Jonathan are Cox Automotive senior leaders Will Blackson and Sarah Hunsicker, who will cover state legislation and DMV statuses impacting lien and title, along with new insights and strategic thinking around all facets of loan lifecycle operations, including risk mitigation, portfolio management & securitization, and more.
Presenters: Jonathan Smoke, Chief Economist, Cox Automotive, Sarah Hunsicker, Director Government Affairs, Dealertrack Registration & Titling Solutions, and Will Blackson, AVP Lender Solutions Cox Automotive
Chris Keiser (Flagship), Marci Kawski (Husch Blackwell), and Kelly Lipinski (McGlinchey) have arranged for Marci’s partner, Erik Eisenmann, Chair of Husch Blackwell’s Labor & Employment practice group, to lead a conversation about legal considerations to have in mind as your companies return some or all of their employees to the workplace.
It is our intent that this discussion will differ from the many materials you are, no doubt, receiving in recent weeks. Rather than giving you a list of best practices or general considerations, we will provide a detailed legal framework that lawyers and human resources leaders can use to approach issues that may be unique to their environments and workforce. The intent is to arm you with the legal knowledge to allow you to issue spot and take appropriate steps to minimize legal liability.
Money Management International (MMI) will provide an overview of currently available counseling solutions that are in use by many of the nation’s largest lenders. Gain insights into how, in times of consumers’ economic disruption, counseling and its existing solutions may help your clients weather times of uncertainty.
In this webinar you’ll learn:
- Why this is relevant to your organization and client loan portfolios.
- What counseling programs and solutions already exist and how they work.
- What organizations already use these solutions.
- How you can work with a national counseling agency.
- How to get more information.
Presenters: John Fisher, Chief Relationship Officer, MMI and Ann Woods, VP of Industry Relations, MMI
Navigating Media and Consumer Engagement as We Emerge From the Pandemic
May 20, 2020 | 1:00 p.m. ET
Navigating the Covid-19 pandemic and creating some sense of “normal” has been much more challenging than we imagined. In the span of just a few months, the entire world has had to adjust to a new way of life along with a new way of thinking about that life. Media and consumer conversations have created so much “noise” and conflicting messaging that it can be difficult to determine fact from misinformation. In this webinar we’ll discuss:
- How to use technology to appropriately react – and not overreact – to media narratives that impact consumers of financial services companies.
- How to support front-line employees and customer service teams with information that provides actionable guidance rather than impersonal scripts.
- How to monitor overarching developments at local, state, and federal levels to ensure providing service that builds lasting relationships as the pandemic subsides.
Presenter: Leigh Fatzinger, Founder and CEO, Turbine Labs
Virtual Auto Retailing in Today’s Marketplace: Economic Outlook & Digital Strategies for Lenders
May 13, 2020 | 2:00 p.m. ET
Cox Automotive Chief Economist Jonathan Smoke sets the discussion with an Auto Retailing State of the Union. He’ll share trends and data on where we are, along with indicators that point to where we may be headed. He is joined by Dealertrack Lender Solutions Strategist Andy Mayers, who will weave in consumer/dealer behavior insights shaping the industry’s new normal. Andy will share digital strategies for lenders to optimize opportunities and mitigate operational impact in this new business landscape.
Presenters: Jonathan Smoke, Vice President / Chief Economist, Cox Automotive and Andy Mayers, Senior Business Operations Director & Lender Solutions Strategist, Dealertrack F&I
Join Drew Rosedale, Data Contributor Services Leader – Equifax and Jenn Reid, VP Strategy & Marketing – Equifax Automotive as they present what you need to know related to credit reporting during the Covid-19 pandemic. They will discuss the implications of the CARES Act amendment to the FCRA for data furnishing requirements. Many lenders are rapidly instituting these programs to help consumers who have been financially impacted. The goal of the webinar is to provide the information you need to report consumer auto loan payments and answer consumers’ questions.
In this webinar, you will learn:
- Reporting codes for periods of disaster
- Guidance related to the CARES Act amendment to the FCRA relative to data furnishers’ reporting requirements
- Examples based on scenarios from the automotive ecosystem
- Impact of special disaster codes on consumers credit for two leading score providers
- Resources available
Presenters: Drew Rosedale, Data Contributor Services Leader, Equifax and Jenn Reid, VP Strategy & Marketing, Equifax
In the age of social distancing, “stay at home” orders, and designation of “essential” and “non-essential” businesses, remote working is part of the new working order. Patty Covington and Michael Benoit of Hudson Cook, LLP will explore the challenges AFSA members face implementing and managing remote workforces. The consumer financial services industry is heavily regulated, and that doesn’t stop in a pandemic. Patty and Michael will discuss best practices and strategies to continue operating during the COVID-19 crisis.
ACI Speedpay Consumer Pulse Survey- Focus On Auto Finance Billing and Payment Trends
April 2, 2020| 2:00 p.m. ET
2019 marked the first year that Americans spent more time looking at a mobile device than a TV screen…the latest results from ACI Speedpay’s Consumer Pulse Survey confirm that auto loan and lease payments are also becoming more mobile. However, increasing adoption of electronic billing statements remains a big challenge for auto lenders. This webinar will include more findings on how consumers prefer to receive and pay their bills, how likely they are to use new channels such as mobile wallets, as well as why their payments are sometimes late.
Presenter: Darcy Locke, Principal New Business Developer, ACI Worldwide
Merchant statements can be difficult to understand. No two are alike, and this confusion causes many lenders to underestimate their actual payment processing costs by up to 30%! Join PayNearMe as we unravel the mysteries of merchant statements, giving you the knowledge you need to perform your own statement analysis and uncover your true payment costs.
In this webinar, we’ll cover:
- The anatomy of a merchant statement
- The differences in processing each payment type
- Common myths and misconceptions
- What to look for when performing an analysis
Presenters: Dan Becraft, FP&A Manager, PayNearMe and Bruce Gaskill, Director of Sales, PayNearMe
The Five Secrets to Successful Omni-Channel Collections in Auto Finance
March 5, 2020 | 2:00 p.m. ET
Collections and Recovery professionals are under tremendous pressure to reduce customer friction and better manage delinquencies. Collectors face many challenges, including collecting more, identifying customers’ preferred channels, reducing roll rates, complying with regulations, and doing so with a smaller budget.
Today’s consumers expect more self-service communication when and how it’s convenient for them. Omnichannel helps deliver email, voice, text, and mobile app notifications that are smart, scalable, combining automation with analytics to improve the customer experience.
How do you turn customers into satisfied and loyal customers?
The Borrower’s Digital Lending Journey
February 20, 2020 | 2:00 p.m. ET
Studies of customer feedback tell us more and more customers prefer self-service options and value flexibility and convenience when it comes to payment and communication methods. Join us as we dive into the borrower’s journey and discuss the tools and services you can implement to transform the lending experience from beginning to end. We’ll review the newest payment, funding, and communication trends in digital lending, and you’ll leave with actionable items that will help you enhance the borrower’s journey.
Presenters: Susan Perlmutter, Chief Revenue Officer and Scott MacWilliams, Vice President, Merchant Sales, Visa Inc.
2020 is shaping up to be a very interesting year in the credit and collection space. The Consumer Financial Protection Bureau hopes to have a final debt collection rule after releasing the proposal last May. The Supreme Court weighed in on the statute of limitations for Fair Debt Collection Practices Act cases and will weigh in on the constitutionality of the CFPB’s structure. Other federal courts have weighed in with new interpretations of the statute, especially with the implementation of new technologies in the space. This webinar will highlight the top ten debt collection issues for the year and offer best practice suggestions.
Presenters: Kelly Knepper-Stephens,VP of Legal and Compliance, TrueAccord, Caren Enloe, Partner, Smith Debnam, and Ethan Ostroff, Partner, Troutman Sanders
Modern lenders should care less about their tools and more about the value they create in the services and products that stem from the inventions. Greater value for clients (and technology providers) is derived when we move away from just focusing on operational excellence and SLAs and onto a new view of what is useful. Thinking more holistically and bringing together all the various pieces of our solutions (people, relationships, governance, tools, value focus, social, mobility, analytics and cloud) is how we best serve clients and more lending technology into the future.
Presenter: Charles Sutherland, Chief Strategy Officer, defi SOLUTIONS
More Efficiency, Less Risk: New Facets to Auto Loan Portfolio Management
December 11, 2019 | 2:00 p.m. ET
With automotive retailing constantly evolving, portfolio management — often left on cruise control — can benefit greatly from some out-of-the-box thinking: Experian data reports 276M cars on the road today, 85% of new cars being financed and nearly three-quarters of new loans carrying terms beyond 60 months.* At the same time, Dealertrack research indicates over 13M financed vehicles will be traded in or suffer total loss by the end of the year. This webinar exposes the complex web of payoff, negotiation and title management inefficiencies — and ways lenders can plug process gaps that drive up their cost of doing business.
Presenter: Joey Yates, Senior Business Director, Dealertrack F&I and Lender Solutions
What is E-A-T and Why Does it Matter for Financial Companies?
November 7, 2019 | 2:00 p.m. ET
Learn about Google’s recent core algorithm updates and why it has become too important to emphasize E-A-T: expertise, authoritativeness, and trustworthiness. E-A-T is especially important for websites that fall into the Your Money, Your Life (YMYL) category, such as financial websites.
Presenters: Lily Ray, SEO Director at Path Interactive and David Funsten, SourceLink’s VP of Financial Services Strategy
Are you ready for real-time payments? Is your strategy set? Register today for our exclusive session as we discuss real-time payments and how they can instantly create more satisfied consumers.
Some key takeaways include how to get consumers to pay and receive in real-time,
the consumer engagement lessons learned by early adopters, and which types of payments start speeding up in 2019 to make the most smiles.
Presenters: Mahala Johnson, ACI Worldwide, Director of Product Management and Neil Baquiran, Visa, Director of Real Time Payments
Are your manual processes tying you up in a knot? Loan origination procedures can be complex and time consuming. LOS entails three main areas of value which are as follows: Data capture, underwriting and funding. Introducing automation to these key areas will cut through the tedious business of unravelling that knot and ultimately getting straight to the point in one swift process.
During this webinar we will walk you through the automation scenarios that can help you save thousands of hours!
Presenter: Shim Mannan, Consulting Director, White Clarke Group
IT landscapes have become increasingly complicated while at the same time the demands on technology provisions have increased. The underlying issues facing organizations include:
- A high level of customizations to meet specific business processes or requirements
- A complex mix of on-premise applications from multiple vendors that have embedded interdependencies
- Data silos and a dependency on ‘Shadow IT’ to run the business
- An inability to make the best use of cloud technologies and drive innovation and speed to solve business problems
Presenter: David Woodroffe, VP of Product Management
Mitigating risks when it comes to F&I aftermarket products and cancellations
September 12, 2019 | 2:00 p.m. ET
With 25% of aftermarket products cancelled before loan terms ends, and 46 states mandating lenders process refunds timely and accurately, what are you doing to stay compliant?
Federal and state regulators have intensified their examination of auto lending practices relating to F&I products. Several public cases have shown the reputational risk faced by lenders when F&I product cancellation refunds to consumers are not handled properly.
Presenter: Rich Apicella, Executive VP, F&I Express
With the advancements in data and technology – such as alternative data, machine learning, and AI, coupled with the changing expectations of consumers – the way lenders operate and make decisions is changing. So how can financial institutions and other lenders leverage advanced analytics and innovations to make better credit decisions?
Presenters: Amy Graybill, VP, USIS Strategic Initiatives, Equifax
AI explainability-by-design: How to ensure that your AI doesn’t become a litigation nightmare
August 8, 2019 | 2:00 p.m. ET
Despite everyone’s best efforts, things will sometimes go wrong with AI systems, and the parties involved may find themselves in litigation, arbitration or a dispute with their regulator. When this happens, the parties will need to peer into the “black box” to reconstruct what the computer did and why it did it. But the usual electronic discovery tools and evidentiary principles for electronic records might not work for an AI system—especially a machine learning system that continuously “learns” based on new data. During the webinar, we will discuss some of these challenges, and explain how lawyers and other stakeholders can assist at the pre-litigation stage (in AI design, documentation, implementation, etc.
Presenters: Alex Lakatos, Partner, Mayer Brown LLP and Eric Evans, Partner, Mayer Brown LLP
Opportunities in Used Vehicle Financing
July 25, 2019 | 2:00 p.m. ET
Following years of rapid growth, waning demand for new vehicles coupled with an influx in off-lease vehicles is driving focus toward used vehicle sales and financing. While consumer trends have geared toward more expensive vehicles, such as SUVs and hybrids, rising rates, material costs and fuel prices may cause consumers to consider used vehicles as an affordable option. So, now is an ideal time to re-evaluate used vehicle opportunities by reviewing current market trends, the competitive lending marketplace and consumer acquisition tactics. By exploring vehicle value and borrower performance, we’ll work at constructing a strategy for used vehicle financing.
Presenters: Brian Landau, Senior Vice President, TransUnion