American Financial Services Association - The customer experience journey: Is your company keeping up with the times?
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The customer experience journey: Is your company keeping up with the times?

The customer experience journey: Is your company keeping up with the times?

The customer experience journey: Is your company keeping up with the times?| October 7, 2021

Advancing technology, changing regulations and a necessary shift to online transactions due to the pandemic has resulted in profound changes in the specialty finance industry. Many lenders have struggled to keep up with the digital demands of consumers, but others have grown their bottom-line and fostered a larger, more satisfied customer base. Businesses that have prioritized digital transformation have improved their customer experience and capitalized on this significant disruption in the industry.

Join RSM’s industry leaders for a live webcast on Oct. 7 to learn about the opportunities for lenders to adapt to these changes through innovation and an improved customer experience.

Speakers include:

  • Morris Marshburn (moderator), Partner, National Leader Specialty Finance
  • Joe Kaczmarek, Partner, National Fintech Leader
  • Shannel Clubb, Principal, Management Consulting

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