This webinar was recorded on November 13 at 2:00 p.m. ET entitled Speedpay® Pulse: Consumer Research Reveals Preference for Traditional Payment Options, presented by Speedpay.
The Speedpay® Pulse, a quarterly consumer billing and payments trends and behaviors survey of 3,000 U.S. adults responsible for two or more household payments a month, revealed a surprising finding – consumers still prefer traditional payment options.
Despite billers offering new methods for making one-time payments (like mobile apps), the research demonstrated that consumers are not quite ready to make this adjustment and prefer paying through the billers website, in person at a billers location or through the mail by check.
So, what does this information mean for billers?
During this webinar, attendees will learn how these preferences impact adoption of different payment methods as well as the larger auto finance industry. Attendees will also gain an understanding of how they can educate consumers to feel more comfortable with newer payment methods without losing sight of consumer preferences.
Alexis Blackstead, VP, Business Development & Sales | SpeedPay
Alexis Blackstead is the Vice President of Electronic Products at Speedpay, Inc. (a subsidiary of Western Union®). Alexis has played a critical role in the growth of Speedpay since 1997, where she helped design the company’s core product channels – call center, IVR, web and mobile interfaces – as well as its first logo. Over the last 20 years, she’s overseen several teams including Product, Development, Project Management, QA and Sales Support/Marketing, while spearheading the integration of new features like mobile billing, recurring payments and credit/debit processing. Speedpay currently processes over 200 million payments per year.
Today, Alexis is responsible for managing Speedpay’s product expansion – delivering new channels and innovative mobile solutions for the electronic payments industry.