Kristie BolteVice President | Dealer Services Strategic Product & Programs Executive
U.S. Bank National Association
In her current role she leads Dealer Services end-to-end digital strategies including both consumer and dealer customer interactions and experiences. Kristina also owns and leads the business line's direct to consumer products & alliance partner relationship programs. Prior to her time in the financial industry, Kristina's background was primarily in digital marketing and broadcast television. Kristina originally joined U.S. Bank in 2011 to support the Student Lending division as the User Experience Strategist managing all digital and web-based components for the 100% digital product. Kristina then moved into the larger Direct to Consumer product space where she has managed and built project teams, transitioned groups from waterfall to agile methodologies, and built out risk prevention and risk management programs including audit/issue management processes and Quality Control (QC) and business control programs. Kristina has completed ABA Compliance School (2017) and was accepted to participate in CBA Executive Banking School in 2020.
My Areas of Expertise: i.e. strategy, marketing, team building, executive management?
Strategic Planning, Communication, Digital Strategies/Components, & Employee Development
Areas of expertise upon which I would like to continue learning.
Auto Finance & Profitability Strategies, Financial Industry Knowledge
What three keywords best describe you?
Positive, Passionate & Collaborative
What have you done today to make you feel proud?
What are you passionate about?
Helping develop others and driving for positive change & better experiences for our customers & associates.
What is something interesting about you that members might not know?
I am a bourbon enthusiast. My husband and I collect (and sample) hard to find bourbons and have traveled throughout the bourbon trail and visited most distilleries. There is no better smell than a rickhouse.
Who has been a role model for you?
My parents. My mother for always seeing the good or opportunity in every person or situation, and my father for working hard through adversity and accomplishing all of his goals.
What are you most proud of?
The family I have created and seeing the accomplishments, growth and successes of the college-aged women I advise as a sorority chapter advisory board member.
a. What would you say are the key success factors for a mentoring relationship?
Building a circle of trust where you can have real, candid and valuable conversations. Being open to hear and accept feedback in a positive and safe space.
b. What advice would you give yourself as a young executive?
Nobody expects you to be perfect. Believe in yourself and your abilities.
c. What do you know now that you wish you knew when you started your career?
When something goes wrong, it is an opportunity to learn, grow and be better.