American Financial Services Association

Kristen Miller

Kristen Miller

PeopleWomen's Leadership Council

Kristen Miller

Vice President, General Counsel & Compliance Officer
Global Lending Services LLC

Kristen spent the first eight years of her legal career in private practice in a large North Carolina-based law firm. As a partner in that firm, she practiced as a litigator and a creditor's rights/ bankruptcy attorney representing both commercial and consumer creditors related to secured and unsecured credit accounts. Kristen focused on the areas of collection, foreclosure, bankruptcy, workouts and restructuring. In January 2017, she left private practice and moved to Greenville, SC to join Global Lending Services as the company's General Counsel. In this role, Kristen supports the legal needs of all of the organization's business units. In 2020, Kristen assumed responsibility for the company's Compliance and Quality Assurance functions as well. Kristen holds a Bachelor of Arts degrees from Miami University in both Political Science and Sociology. She also holds a Doctor of Jurisprudence from Wake Forest University School of Law.

My Areas of expertise:
Strategic planning, regulatory compliance, litigation, contract negotiation.

Areas of expertise upon which I would like to continue learning:
Growth strategies, capital market considerations, personnel management.

What three keywords best describe you?
Loyal, direct, passionate

Personal motto:
She needed a hero, so that's what she became.

What are you passionate about?
Empowering individuals to own their ability to lead and change the world.

What is something interesting about you that members might not know?
I'm a second-degree black belt in Tae Kwon Do. I qualified for the World Cup Team when I was sixteen.

Who has been a role model for you?
As cliche as it sounds, my strongest role model has always been my mother. I stand in aw

What are you most proud of?
I'm proud of finding balance in the face of challenges and developing the ability to show myself grace when I become unbalanced. I'm an executive, a wife, a mom and a community advocate. I cannot always give one hundred percent of myself to all of those

Mentoring:

What would you say are the key success factors for a mentoring relationship?
Open communication, leading by example and a willingness to both teach and learn in the same relationship.

What advice would you give yourself as a young executive?
Stop telling yourself you are lucky. It denigrates the work you put in to achieve what you have. As Shonda Rhimes says in Year of Yes, "I am not lucky. You know what I am? I am smart, I am talented, I take advantage of opportunities that come my way and I work really, really hard. Don't call me lucky. Call me a badass."

What do you know now that you wish you knew when you started your career?
That thick skin and a sense of humor go a long way, but that neither is a license for anyone treat you with less than the respect you have validly earned.