American Financial Services Association - Changing Consumer Behavior is Stress Testing All Stakeholders’ Business Practices
American Financial Services Association

Changing Consumer Behavior is Stress Testing All Stakeholders’ Business Practices

Changing Consumer Behavior is Stress Testing All Stakeholders’ Business Practices

Articles by: gmcgurn@afsamail.org

The automotive industry has faced its share of obstacles and uncertainty over the last 12 months, from the pandemic itself, the rush to implement digital retailing solutions and accommodating the consumer through new and redefined dealership best practices.

Join Jennifer “Jenn” Reid, Vice President of Strategic Partnerships at Market Scan Information Systems, as she illustrates through some recent consumer research Market Scan conducted. Reid will discuss how digital retailing is challenging all stake holders involved – manufacturers, retailers and especially lenders – to provide consumers a consistent experience across the journey, including information that can be used to transact online or in the showroom, which will require engagement and strategies executed much earlier in the process.

Reid will highlight the consumer pain points surrounding payment offer inconsistencies, including the impacts on affordability. Finally, she will discuss several critical best practices and how to work them into your lending strategies, from setting competitive market programs, navigating vehicle affordability, and overall portfolio management.

Join us on March 18th at 2:00p.m. E.T. for this educational session to help you set the right strategy and direction for the remainder of 2021 and beyond sponsored by Market Scan.

Changing Consumer Behavior is Stress Testing All Stakeholders’ Business Practices
Mar 09, 2021

The automotive industry has faced its share of obstacles and uncertainty over the last 12 months, from the pandemic itself, the rush to implement digital retailing solutions and accommodating the consumer through new and redefined dealership

Read the rest

The Future of Bill Payments: Speedy, Smooth, and Safe: Test-Driving New and Future Consumer Billing, Payment, and Collection Models
Feb 26, 2021

Join us on March 4 at 2:00 p.m. for The Future of Bill Payments: Speedy, Smooth, and Safe: Test-Driving New and Future Consumer Billing, Payment, and Collection Models, presented by ACI Worldwide.

From luxury SUVs to sporty convertibles,… Read the rest

AFSA Wraps the 2021 Vehicle Finance Conference
Feb 26, 2021

AFSA wrapped up the 2021 Vehicle Finance Conference this afternoon. Day One began with world-renowned futurist, Peter Diamandis. Diamandis’ presentation, “The Future is Faster than You Think,” focused on exponential technological growth,… Read the rest

All you need to know for the 2021 Vehicle Finance Conference!
Feb 22, 2021

Get everything you need to know about the 2021 Vehicle Finance Conference in one place! The 2021 Vehicle Finance Conference digital program contains a wealth of information on business partners, conference sponsors, sessions and speakers,… Read the rest

We’ve Got Your Conference Caffeine Fix
Feb 11, 2021

Sometimes you just need that hot cup of joe to get you going. Luckily, our 2021 Vehicle Finance Conference sponsors have you covered.

Register today to ensure you get your java gift cards!

 

Dunkin’ Donuts Coffee Breaks sponsored by:

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Did you register for the Vehicle Finance Conference yet?
Feb 09, 2021

You heard it straight from our CEO! Register now for AFSA’s 2021 Vehicle Finance Conference. Don’t miss our fast-paced, informative and fun agenda with industry experts and inspirational keynotes.

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Join the Roundtable Discussions
Feb 09, 2021

Join industry experts for engaging roundtable discussions on a variety of topics from bankruptcy to digitization. There are eight different roundtables to choose from between two days; five on Tuesday and three on Wednesday. Don’t miss … Read the rest

Auto Loan Accommodations: Insights from the Past, Applications for the Present
Nov 18, 2020

 Join us on December 3 at 2:00 p.m. ET for Auto Loan Accommodations: Insights from the Past, Applications for the Present.

The COVID-19 pandemic significantly impacted consumers and businesses, and the auto industry is one of many that provided… Read the rest

SBA Should Modify PPP Loan Review
Nov 18, 2020

AFSA joined a coalition of 80 trade associations asking policymakers to revise a proposed Paycheck Protection Program (PPP) review process. The members of the organizations have been on the frontlines both delivering and receiving aid … Read the rest


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