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American Financial Services Association

June White Paper | Consumer Complaints

June White Paper | Consumer Complaints

AFSA’s latest State Government Affairs white paper examines how consumer complaint data is collected and reported across states, highlighting significant inconsistencies in availability, categorization, and transparency that limit meaningful trend analysis. It provides a high-level snapshot of commonly reported complaint categories—such as auto-related issues, credit and debt concerns, and fraud.

This paper, along with SGA’s other white papers, can be found in the SGA resources section of AFSA’s website.

June 4th, 2026

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