American Financial Services Association

September Featured Partner: ACI

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September Featured Partner: ACI

The featured Business Partner for August is ACI. We asked them a few questions about their business and what they’re seeing in the economy. Learn more at aciworldwide.com.

What is the most important issue facing your company right now?

ACI Speedpay has been focused on meeting the new challenges faced by billers and consumers, from the rapid adoption of mobile wallet billing and payment methods to the need for self-service payment arrangements. The new Delay My Payment feature we introduced enables consumers to make such arrangements and payments within the mobile wallet already on their phone, while our Manage My Payment solution offers similar functionality within a browser. ACI Speedpay has also introduced new call center solutions that reduce PCI risk for lenders, which is especially important as many of their CSRs are now taking calls (and payments) remotely.

What are some key trends your company is tracking?

Consumers continue to migrate to mobile devices and the ACI Speedpay Pulse survey shows that twice as many consumers have paid a bill using a mobile wallet as the previous year. The survey also confirms the accelerated usage of digital billing and payment methods in general, especially those offered directly by the biller. In fact, over 41 percent of those surveyed paid their auto loan or lease using the lender’s website or mobile app, with similar results for credit card and other loan payments.

Why did your company join AFSA?

AFSA is the primary and most revered consumer credit trade association in the US.  The member base is a great fit with ACI Speedpay’s targeted and existing consumer finance customer base, particularly in the auto and consumer lending segments.

How has being an AFSA Premier Partner benefited your company?

The AFSA Premier Partner membership has resulted in countless opportunities to connect with prospects, customers, C-level executives and industry influencers as well as form many valuable business relationships and friendships through the AFSA Business Partner Board and Women’s Leadership Council. The opportunity to contribute to AFSA events, to provide thought leadership, and to gain insight into the challenges faced by AFSA members benefits our organization greatly. The AFSA Premier Partnership positions ACI as a market leader in the billing and payments space.

 

Learn more about AFSA Business Partner Membership here.

August 31st, 2020 by