American Financial Services Association

Beth Osburn

Beth Osburn

PeopleWomen's Leadership Council

Beth Osburn

Director, Commercial Credit
Nissan Motor Acceptance Corporation

With more than 20 years in the financial services industry, Beth began her career with NMAC in 1992 in the Customer Service and End of Lease areas and then went on to manage these operations. She spent more than two years supporting Nissan North America as a Six-Sigma expert, before re-joining the NMAC organization as a Senior Manager in Servicing. Her experience in a senior leadership role included managing Customer Service, End of Lease-Lease Customer Network, Consumer Credit and Collections.

She was Director of Consumer and Account Services, and had responsibility for the Customer portal and digital communication. She currently serves as Director of Commercial Credit. Beth received her bachelor’s degree in journalism, specializing in public relations and marketing from the University of North Texas.

Areas of Expertise
Contact Center Operations, Customer Service, Process Improvements – Six Sigma

Areas of expertise upon which I would like to continue learning.
Leveraging technology for an improved customer Experience.

What three keywords best describe you?
Honest, Fair, Loyal

Personal Motto
“Do all the good you can to all the people you can as long as ever you can.” John Wesley

What are you passionate about?
My family, and traveling, showing my kids there is a bigger world out there than the corner we live in.

What is something interesting about you that members might not know?
I love to read and I read a book every two weeks.

Who has been a role model for you?
My Mom. She worked full-time as a teacher, created a wonderful home environment for us, showed me what dedication and commitment to family, community and work looked like.

What are you most proud of?
My family. My two kids are uniquely different and talented and we have been able to foster and support their talents individually and as a family helping them to be successful, as they define it, which is all you can ask for).

MENTORING
What would you say are the key success factors for a mentoring relationship?
Trust, open communication and recognizing it's a two-way street.

What advice would you give yourself as a young executive?
Network and be actively involved in industry organizations.

What do you know now that you wish you knew when you started your career?
It's okay to take risks and advantage of every opportunity and it's okay if everything isn't a success because that's how you learn.