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Keeping in Contact

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There are many different ways that the coronavirus threat highlights and intersects with a host of other, seemingly unrelated policy issues. For example, access to health care, the ability of hourly or part time workers to build a social or economic safety net for themselves and their families, or how federal and state government can put in place the necessary preparations and protections to meet the needs of citizens. Those are some of the big issues that policymakers grapple with.

There are also a host of smaller issues that are revealed by such things as social distancing or self-quarantining. One prime example is the importance of telephone communications. As branch offices for financial institutions reduce their hours or close, many are communicating with borrowers via phone calls. These calls relay critical information, such as adjustments to payment schedules, relief efforts, and practical information like changes in branch hours.

Now, when such calls are truly needed, banks, credit card companies, vehicle finance companies and installment lenders are running into issues due to important – and worthy – efforts by policymakers and a number of industries to tamp down illegal robocalls. Today, in their effort to block illegal calls, telecommunications companies inadvertently block legitimate calls from businesses to their customers. In addressing this pandemic, there is plenty keeping our federal and state governments busy. But if this issue isn’t addressed, financial institutions may not be able reach their customers during times when such contact is necessary. The American Financial Services Association and its members stand ready to work with policymakers and other players involved in this issue to find a solution that both protects consumers from robocalls and potential scammers, while ensuring legitimate calls reach the people who need to receive them.

Keeping in Contact
Mar 19, 2020

There are many different ways that the coronavirus threat highlights and intersects with a host of other, seemingly unrelated policy issues. For example, access to health care, the ability of hourly or part time workers to build a social or… Read the rest

AFSA Member Companies Stand with Their Communities in Time of Need
Mar 18, 2020

On March 17th American Financial Services Association President & CEO Bill Himpler, with representatives of other, select trade groups, met via phone with House Financial Services Committee (HFSC) staff to brief them on what the… Read the rest

In This Time of Need, AFSA Stands with Consumers
Mar 16, 2020

The American Financial Services Association and its members understand that in this time of anxiety around consumers’ own health and safety, as well as that of their families, loved ones and friends, there is also concern about their… Read the rest

Extra Credit Podcast
Jul 27, 2018

The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day. Have questions or feedback? Want to be a guest? Email us.


State of Credit #4 | Joe Crider, Missouri

This episode of the… Read the rest

50-State Surveys / Charts
Nov 12, 2015

Fifty-state surveys offer an overview of state laws on a particular topic.

COVID-19 State Tracking Charts (Updated Continually)

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