American Financial Services Association

2021 Annual Meeting

October 24 - 27, 2021

The Mandarin Oriental Hotel | Washington, DC

2021 Annual Meeting

Oct 24 - 27, 2021

The Mandarin Oriental Hotel | Washington, DC
The 2021 AFSA Annual Meeting is bringing attendees to our nation’s capital to share how consumer credit is creating opportunities for our customers.

Thanks for joining us! Conference Recordings are now available on the AFSA Digital Pass site.

Join Us Live in Washington
  • Explore the evolving landscape of consumer credit – from global to local – and learn what to expect in the coming months.
  • Interact with our keynote speakers, panelists, industry colleagues and policymakers.
  • Participate  in thought-provoking breakouts and roundtable discussions.
  • Network with other attendees and share best practices that increase your bottom line and enhance your customer relations.

AFSA Member Rate: $1,399.00 | Board/Committee & Networking Group members ONLY: $1,049.00

Spouse/Guest (includes all events): $699.00 | Non-Member Rate: $2,399.00


Can’t Join Us in Person?

While we expect almost 300 AFSA Members and Business Partners to gather in Washington, D.C., we know that some Members and Business Partners are still operating with travel restrictions. To meet their needs, AFSA will offer a Digital Pass for our Annual Meeting, with live access to all General and Breakout sessions.


Get the key insights and expertise you expect from an AFSA conference, with full, live access to all general and breakout sessions, and the ability to submit questions to our speakers via our digital platform or our AFSA mobile app.


Every keynote and breakout session will be streamed live on AFSA’s digital conference platform. Can’t make it live? All sessions will be recorded and available on demand

Digital Pass: Regular Attendees – $550.00 | Digital Pass: Committee Members – $450.00

Already registered for the AFSA Digital Pass? Join us online!

The Annual Meeting Digital Pass is powered by


The AFSAPAC Virtual Auction is making its return during AFSA’s Annual Meeting this October. Whether you’re attending the Annual Meeting or not, there are more than 20 items for family or yourself, including several golf trips, assorted wine, and several fashion accessories!

Feeling extra lucky? Get a golden ticket and choose a dream vacation package!

Text “Auction” to 77513 or visit AFSA.HGABID.COM for a sneak peek of the Virtual Auction webpage!

Featured Speakers

Conference Schedule

Hotel / Travel

The Mandarin Oriental
1330 Maryland Avenue, SW
Washington, DC 20024


A short walk from some of the nation’s most cherished monuments, the Mandarin Oriental, Washington, DC offers five-star luxury in the heart of the US capital.

The Mandarin Oriental is taking proactive steps to ensure guests have a safe, pleasant experience while staying, and attending events, at the hotel.


Attendees of the 2021 AFSA Annual Meeting can enjoy Deluxe Room Accommodations at the Mandarin Oriental for just $369 per night. The deadline to make a reservation is Friday, October 15th. You must register directly with the hotel, either via link or phone, in order to get AFSA’s rate.


The cost of a taxi from Reagan National (DCA) is $18-23 and from Dulles International (IAD), $85. Uber & Lyft are also readily available at all airports for comparable pricing. Private town cars start at $135 for a Sedan from DCA and $175 from Dulles. Reservations can be made by calling the Hotel Concierge at 202-787-6170.


AFSA’s partnership with Enterprise Rent-A-Car gives AFSA attendees a 10% discount on rental cars during their visit to Washington. Visit Enterprise’s dedicated AFSA rental website and use the discount code 16AH072. Parking at the Mandarin is $59 per night.


AFSA is pleased to offer the following partner discounts:

  • United Airlines: Discounts of 2% to 10% off published fares. Save an additional 3% off by booking your own reservations at, using the code ZK3T775015. Alternatively, call your travel professional or United Meetings at 800-426-1122 for reservations. When doing so, refer to the discount code above.
  • Delta Air Lines offers air travel discounts to applicable fares for this conference. Reservations and ticketing is available at or (800) 328-1111, using the code NMUUP.

If you have questions regarding the 2021 Annual Meeting, feel free to contact AFSA’s Director of Conferences, Michele Battaline, at 202-776-7302 or

Health / Safety

Health and Safety Guidance for AFSA’s Annual Meeting

Submit your Covid Vaccine/Test Attestation Form
Max. file size: 98 MB.

AFSA is excited to welcome you to Washington, DC for the 2021 AFSA Annual Meeting, and in doing so ensuring that your experience is safe, enjoyable and successful. Our goal is to provide you over the three days of meetings with the in-person, high quality informational and networking sessions you have come to expect from our conferences.

To that end – and in light of concerns regarding the Delta Covid variant – AFSA is working with the Mandarin Oriental Hotel to set the best health and safety policies for your comfort and safety for this in-person meeting.  These policies are based on those of the Government of the District of Columbia, the CDC, as well as the Mandarin Oriental Hotel.

While the policies may shift in the coming weeks, these are the steps we are taking to ensure your health and comfort at the Annual Meeting:

Prior to your arrival at the Annual Meeting:

  • All attendees are required to either be vaccinated or test negative within 72 hours of arrival. We ask that you sign an attestation form confirming either vaccination or testing, which is available here.
  • Fill out the form, save the document to your computer, and attach and upload via the email tool using the form on this page.
  • We will also send a reminder email with a link to the form a week before the Annual Meeting.

During the Annual Meeting:

  • The District of Columbia requires the use of face masks indoors for all attendees, speakers, and staff. We will be glad to provide you with a mask if you do not have one.
  • Hand sanitizing stations will be located throughout the hotel.
  • A limited touch registration process will be in place.

The Mandarin Oriental Washington, D.C. maintains the Lloyd’s Register “Safe Hotel” certification, which outlines 160 safety standards and strict cleanliness protocols. Additionally, the Hotel has developed 50+ property-specific COVID-19 procedures. They include:

  • Incorporating sanitization with hospital grade cleanser, following deep clean of all public space, guestrooms, as well as in back of house operational areas
  • Increased frequency of disinfecting those high-touch surfaces with antibacterial cleansers including front desk, lounge tables and chairs, elevator buttons, public restroom door handles, etc.
  • Hand sanitizer stations throughout public spaces and in the elevator bank of every guestroom floor.
  • Control of foot traffic through doorways including hotel lobby, breakfast room, and on banquet floor.
  • Establish maximum occupancy levels and social distancing cues in elevators.
  • New signage with health & safety reminders throughout the hotel.

You may read about additional processes and the services the hotel is offering at this time, here.



For more information, please contact Jenny Bengtson, Director, Business Partner Memberships,, or call (202) 776-7304.

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